Scheduling Coordinator at The Perico Group – Swampscott, Massachusetts

We are an elite Periodontal surgery practice that is committed to exceptional care for our patients and first-class service to our referring doctors. We are looking for a hardworking, compassionate team player to help us grow our Swampscott practice and continue to serve our community with all their Periodontal needs.

The Scheduling Coordinator will greet patients, answer phones, schedule appointments, collect patient financial responsibility and prepare patient charts. The role of the Scheduling Coordinator is critical in providing exceptional patient care, resulting in the best clinical outcomes and meeting the needs of our patients.

Roles and Responsibilities:

• Provides concierge level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
• Greets patients and visitors immediately upon arrival with a friendly demeanor.
• Answers the phone promptly with a smile.
• Schedules appointments to optimize patient satisfaction, provider time and most effective use of exam and treatment rooms.
• Prepares a daily schedule for each provider.
• Prepares patient charts.
• Manages patient flow to reduce patient wait time.
• Assists patients as necessary.
• Maintains reception area in a neat and orderly condition.
• Maintains professional relationship with referring offices.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Education and Experience

• High school diploma or equivalent required.
• One year of customer service experience is preferred but not required.

Skills and Abilities

• Understanding of dental terminology is preferred but not required.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Attention to detail.

Core Benefits:

Medical, Dental, and Vision Coverage

Employee Assistance Program (EAP)

Uniforms/Scrubs provided

Financial Well-Being:

Competitive pay, Bonus potential, and annual merit reviews

401(k) Plan w/Company Match

Health Savings Account (HSA) with HDHP health plans

Life Insurance

Basic and Supplemental Life Insurance

Spouse and Child Life Insurance

Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays