Document Specialist - Home Health in Leesburg, Florida at Elite Home Health Group INC

About Elite Home Health

Elite Home Health is a clinician-owned and operated organization serving communities across Florida for over a decade. We are committed to delivering high-quality, patient-centered care while creating a supportive environment where our team members can grow professionally and feel valued in their work. We believe exceptional patient care begins with exceptional people. That's why we're committed to supporting, developing, and investing in our team so they can make a meaningful difference in the lives of the patients and communities we serve.

Join a team that values and appreciates you—where your work truly makes a difference!

Position Summary

Elite Home Health is seeking a motivated, organized, and relationship-driven Documentation Specialist to join our growing team. In this role, you'll serve as a vital connection between our clinical teams and referral partners, helping ensure physician orders and documentation are completed accurately and on time.

If you enjoy building relationships, working in a fast-paced environment, solving problems, and supporting quality patient care behind the scenes, we'd love to hear from you.

Key Responsibilities

· Print, organize, and prepare orders for the sales team to deliver to physician offices and referral sources.

· Collaborate with the sales team to establish and maintain routine schedules for order delivery and follow-up.

· Partner with referral sources and physician offices to obtain outstanding documentation in a timely manner.

· Follow up on missing, incomplete, or inaccurate documentation to ensure orders can be processed without unnecessary delays.

· Research and resolve documentation discrepancies, including identifying and contacting the appropriate physician or office to obtain correct information.

· Escalate urgent or time-sensitive orders to the appropriate internal and external business partners to facilitate prompt resolution.

· Build and maintain positive working relationships with referral partners, physician offices, and internal departments to support efficient communication and collaboration.

· Monitor outstanding orders and provide weekly status updates on progress, barriers, and resolution efforts.

· Respond promptly to inquiries, issues, and requests while providing effective solutions and excellent customer service.

· Maintain accurate records and documentation throughout the order management process.

· May assist with on-site document collection at referral partner locations as needed; occasional local travel may be required.

· Ensure all documentation meets company, payer, and regulatory requirements for accuracy and completeness.

· Comply with all agency policies, procedures, standards of practice, and applicable regulatory requirements.

· Perform other duties as assigned to support operational excellence.

Qualifications

· High school diploma or equivalent required; associate's degree preferred.

· Previous experience in healthcare, medical office administration, referral management, customer service, or order coordination preferred.

· Strong organizational and time management skills with the ability to manage multiple priorities.

· Excellent verbal and written communication skills.

· Ability to build and maintain professional relationships with internal and external stakeholders.

· Strong problem-solving skills and attention to detail.

· Proficiency with Microsoft Office applications and electronic medical record (EMR) or healthcare management systems is preferred.

· Ability to work independently while collaborating effectively with cross-functional teams.

· Valid driver's license and reliable transportation may be required for occasional travel to referral partner locations.

What We Offer / Why Join Elite

We know great professionals have choices. Here’s why they choose Elite Home Health:

· The stability of a Florida-based, clinician-owned organization serving communities for over 10 years

· Competitive compensation and performance-based opportunities

· Comprehensive benefits package available for full-time employees, including health insurance and paid time off (PTO).

· Employee referral bonus program with opportunities to earn rewards for successful referrals

· Supportive leadership that values your voice and expertise

· Strong clinical and operational support teams (you never feel alone in your role)

· Career growth and advancement opportunities within a growing organization

· A mission-driven culture centered on quality, compassion, and excellence

· The opportunity to make a direct impact on patients’ access to care

At Elite, we believe in teamwork over hierarchy, support over burnout, and purpose over routine. Our clinicians and staff are the foundation of everything we do.

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Disclaimer

The statements above are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Management may assign additional duties as needed.

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Equal Employment Opportunity

We are an Equal Opportunity Employer and consider all qualified applicants without regard to any characteristic protected by applicable law.

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Reasonable Accommodation

Reasonable accommodations are available to qualified individuals with disabilities throughout the hiring process. Please contact Human Resources if needed.