Service Director in New York, New York at Motek New York

Motek, a part of Happy Corner Hospitality collective, is a Eastern Mediterranean concept restaurant. We pride ourselves on delivering exceptional service and culinary experiences to our valued customers. Our commitment to excellence extends to every aspect of our operations.

As we continue to expand our operations in Florida and New York, we are seeking passionate and driven hospitality professionals who want to be part of something special from day one.

Position Summary:

As Service Director, you will be responsible for overseeing all guest-facing service operations, ensuring consistently exceptional guest experiences across departments. This role sets service standards, leads and develops front-line and supervisory staff, and works cross-functionally to drive guest satisfaction, operational efficiency, and revenue goals.

Responsibilities:

• Develop, implement, and enforce service standards and protocols across all guest touchpoints (front desk, dining, concierge, housekeeping coordination, etc.)
• Lead, mentor, and evaluate department managers and supervisors; foster a culture of hospitality excellence.
• Monitor guest feedback (surveys, reviews, direct complaints) and translate insights into actionable service improvements.
• Partner with HR on training programs for service staff.
• Collaborate with all operational management members, such as General Manager and Events teams to ensure seamless guest experiences.
• Handle escalated guest issues and complaints with professionalism and swift resolution.
• Track and report on key service metrics (guest satisfaction scores, NPS, response times, etc.).
• Ensure compliance with health, safety, and brand standards.

Benefits:

• Competitive salary.
• Wages paid weekly.
• Growth opportunity.
• 401k savings plans.
• Medical, dental and vision insurance.
• Commuter benefits.
• Employee discounts.

• Bachelor's degree in hospitality management, Business, or related field (or equivalent experience) preferred.
• 5+ years of progressive experience in hospitality management, with at least 2 years in a leadership role.
• Proven track record of improving guest satisfaction metrics.
• Strong leadership, coaching, and conflict-resolution skills.
• Excellent verbal and written communication.
• Ability to work flexible hours, including evenings, weekends, and holidays.