Veterinary Receptionist in Brockton, Massachusetts at JM Pet Resort & Veterinary Clinic

Our mission is to support lifelong harmonious relationships between people and their pets. As experts in our field, we offer trusted guidance to pet parents and support them through all ages and stages while delivering 360° of Happy Health® to their beloved pets. We strive to empower a creative team of individuals in building careers in animal care where they feel valued, inspired, and live in a culture of recognition and growth.

At JM Pet Resort and Veterinary Clinic, you'll be part of a supportive, collaborative team that values both pets and people. We offer opportunities to grow, make a difference in the lives of animals, and help clients feel confident in their pets' care.

Job Summary

The Veterinary Receptionist plays a vital role in the daily operations of our veterinary clinic, serving as the first point of contact for clients and their pets. This position provides essential administrative and organizational support to the veterinary team while ensuring a welcoming, compassionate and professional environment for clients. This role is key in promoting a positive client experience and supporting a smooth clinic workflow.

This is a part-time position requiring 20–25 hours per week, including two weekdays and a rotating Saturday schedule.

Essential Responsibilities

• Greets clients and their pets warmly and creates a friendly and welcoming first impression
• Checks clients in and out for appointments and ensures a smooth discharge process
• Answers incoming phone calls and responds to emails promptly and professionally
• Schedules appointments accurately using the designated practice management software
• Processes payments, invoices and financial transactions efficiently and in accordance with clinic protocols
• Maintains up-to-date client records and verifies registration forms are current
• Communicates estimated wait times and keeps clients informed throughout their visit
• Upholds respectful and cooperative relationships with veterinarians, technicians and all team members
• Remains calm, patient and solution focused when working with distressed or frustrated clients
• Demonstrates strong multitasking and organizational skills in a high-volume, fast-paced environment
• Maintains cleanliness and organization of the reception area, ensuring brochures, forms and supplies are fully stocked
• Assists with evacuation of all animals if an emergency occurs

Qualifications

• 3-5 years in an office setting in customer service and/or a reception capacity
• Professional animal care experience is strongly preferred
• Outstanding interpersonal communication skills
• Highly organized
• Ability to multitask in a fast paced setting
• Comfortable interacting with dogs and cats of all breeds and sizes
• Passionate about animal welfare; treats all animals with compassion and kindness

Education

• High School Diploma or equivalent preferred

Computer Skills

• Must be able to learn and efficiently use company software
• Must be able to learn new technology in accordance with business needs

Physical Demands

• Position requires a person to be both indoors and outdoors regardless of the weather
• Majority of the day is spent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing
• Must be able to lift 50 pounds regularly, up to 100 pounds with assist
• Must be comfortable working with a wide variety of animals including small and large dogs
• Must be able to work around pet hair and dander
• Must be able to climb 2 flights of stairs multiple times per day

Working Conditions

• Potential exposure to dog and cat bites
• Potential exposure to contagious disease or infection
• Exposure to contaminants
• Exposure to extreme weather (i.e. heat and cold)
• Must work around pet hair and dander

Disclaimer

The above information has been designed to indicate the general nature of work performed by employees within this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed or deleted in accordance with business needs.

• 401(k)
• 401(k) matching
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Employee Discount
• Paid Time Off

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