Member Care Representative I in Marietta, Georgia at Cobb EMC
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Job Description
Member Care Representative I
US-GA-Marietta
Job ID: 2026-1383
# of Openings: 3
Category: Customer Service/Support
Cobb EMC
Overview
After 90 days of in-office traing- Work from home 4 days a week, collaborate in the office 1 day a week
Monday–Friday | 9:00 AM – 6:00 PM
Are you passionate about helping people, solving problems, and delivering outstanding customer service? Do you thrive in a fast-paced environment where every conversation makes a difference? If so, Cobb EMC has an exciting opportunity for you!
As a Member Care Representative I, you'll be the friendly voice our members count on for answers, solutions, and exceptional service. From assisting with electric service applications and billing inquiries to resolving issues with a one-call resolution mindset, you'll play a key role in creating an outstanding member experience
We believe in taking care of the people who take care of our members.
Company-paid health insurance premiums
Benefits effective on your first day
Retirement Security Pension Plan
Automatic 7% company-paid 401(k) contribution plus additional matching
Annual Bonus Program
Tuition and Certification Reimbursement Programs
Learn more HERE
To learn more about Cobb EMC visit our website at www.cobbemc.com
Responsibilities
What you will be doing:
Every day brings a new opportunity to help our members by:
Assisting with new electric service applications, reconnects, and service transfers
Answering billing, payment, and general account questions
Resolving member concerns with a focus on first-call resolution
Processing service orders and maintaining accurate account information
Explaining rate options and utility services clearly and confidently
Supporting members during outages and high-volume periods when needed
Working collaboratively to provide outstanding service and support to our community
Qualifications
Minimum Requirements:
High School diploma or equivalent
Minimum two years of experience as a customer service representative in a call center environment
SKILLS:
Excellent listening, oral and written communication skills
Excellent interpersonal skills to interact with members and employees
Proficiency in effectively conducting member interviews and addressing and resolving inquiries
Excellent organization and planning skills
Works well independently and in a team environment
Demonstrated ability to effectively work in a fast paced, high pressure work atmosphere
Experience with Microsoft Office applications
Working knowledge of basic utility rates
Demonstrated ability to effectively manage multiple duties
Proficiency with personal computers
PREFERRED:
Previous experience in the utility industry
Bilingual
CORE Values:
Put People First
Care, listen and connect. Think team, not self. Respect and value differences.
Stay Safe
No shortcuts. See the big picture, no tunnel vision. Look out for each other
Innovate
Embrace change. Think big and bold. Be part of the solution.
Own It
Own your attitude, actions and words. Find a way. No BCD. Never stop learning.
EOE/AA F/M/Vets/Disabled/Reasonable Accommodation Employer Drug-free Workplace