Customer Sales Agent - Airport in Hilton Head Island, South Carolina at GSP Transportation
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Job Description
Position Summary
The HHH CSR works at the rental counter and in the service department while meeting sales and service goals, including processing a minimum of 100 rental transactions per month, cleaning a minimum of 100 vehicles per month, and maintaining a minimum sales yield of $10 per month.
Key Responsibilities
Rental Counter
- Process rental car transactions to accommodate customers
- Use effective sales techniques to encourage customers to utilize service options
- Receive telephone calls and handle or route customer-related issues
- Complete, review, and submit various reports to the supervisor or manager
- Maintain and update rental agreement files
- Complete car exchange requests in the computer system
- Communicate with shuttle drivers
- Perform related responsibilities as assigned or required
Service Department
- Clean and service rental vehicles for customer use
- Review the inspection checklist to ensure vehicles are properly prepared
- Transport customers to and from the rental center as required
- Deliver vehicles to appropriate locations as directed
- Maintain the service area, equipment, tools, and cleaning supplies
- Maintain gas logs and other logs as requested by management
- Inspect and park cars as directed
- Perform related responsibilities as required or assigned
Qualifications
Required
- Valid driver’s license and satisfactory motor vehicle report
- Excellent interpersonal and communication skills
- Advanced organizational skills, resourcefulness, and attention to detail
- Ability to solve problems with precision, speed, and a positive attitude
- Excellent sales and customer service skills
- Professional and enthusiastic attitude
- Basic computer skills, including data entry, typing, and experience with Microsoft Word and Excel
- High school diploma or equivalent
Management Responsibilities
This position has no direct supervisory responsibilities. This position reports to the Location Manager.
Work Environment & Physical Requirements
- Extensive physical activity when cleaning and servicing vehicles, including lifting cleaning equipment and using cleaning products
- Prolonged periods of sitting at a counter, working on a computer, twisting, bending, and walking; getting in and out of vehicles, driving, and inspecting vehicles
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Equal Opportunity Employment
GSP Transportation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by applicable federal, state, or local law.
Our Core Values – C.A.R.S.
Throughout over 30 years in business, we’ve learned that every organizational journey has twists and turns, bumps in the road, and even detours. That’s why it is important to have guiding principles to orient us in our drive for success.
Our core values of Consistency, Accountability, Relationships, and Service (C.A.R.S. for short) are the cardinal directions of our organizational compass, and they create an easy-to-remember acronym to guide how we engage with customers, business partners, and all members of the GSPT team.
We are looking for enthusiastic, friendly individuals who enjoy engaging with customers and are eager to drive the business while offering outstanding service with a focus on making every car rental experience memorable.
Disclaimer
This job description describes the general nature and level of work performed. Duties and responsibilities may change at any time with or without notice based on business needs. This description does not constitute a contract of employment.
Must be flexible with work schedule.