Sales and Resident Relations Coordinator in Toronto, Ontario at Shepherd Village Inc
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Job Description
Organization Background
Shepherd Village is Toronto’s largest not-for-profit senior community and has been dedicated to the well-being of seniors since 1961. We’re committed to meeting the changing physical, spiritual and social needs of seniors through quality care and compassionate service. Everything we offer is designed to enhance the quality of life and peace-of-mind of our residents, and their family and friends.
We are currently accepting applications from qualified candidates for the position of Sales and Resident Relations Coordinator.
What You Will Work On
Reporting to the Manager, Sales and Resident Relations, the Sales and Resident Relations Coordinator supports sales, admissions, leasing, and resident-relations activities across Shepherd Terrace and Shepherd Village’s independent living properties.
The coordinator serves as a key point of contact throughout the resident lifecycle—from initial inquiries, tours, and prospect qualifications through admissions, onboarding, ongoing support, and sensitive transitions. The role maintains CRM systems, coordinates leasing and admissions processes, and liaises with external agencies and referral partners.
What You Can Expect from Us
- Great culture as confirmed by the Organization having receive the Great Places to Work certification in November 2025.
- An opportunity to participate in and contribute to the work of the largest seniors’ care community in Toronto.
- Competitive compensation.
- Comprehensive Extended Health Care and Dental coverage.
- Employer paid Life insurance benefits; employee paid long-term disability insurance.
- Paid sick time.
- Enhanced vacation time plan starting at 3 weeks plus additional float days each year supporting work-life balance.
- Matching contributions to a group RRSP.
- Location on a major transit line with a bus stop positioned at the Organization’s property.
How You’ll Create Impact
- Assist in achieving and maintaining full occupancy of the Shepherd Village facilities.
- Welcome/onboard new residents and family members to Shepherd Village, providing support and assistance to ensure a smooth transition.
- Conducting tours of the community for prospective residents and their families.
- Prepare and deliver presentations highlighting community features and benefits.
- Prepare and review leasing agreements for signature with prospective residents/tenants.
- Support the completion of necessary documentation for resident admissions.
- Assist new residents during the Move-In process and ensure a smooth transition.
- Follow up with new residents to ensure their satisfaction and address any concerns.
- Assist with promoting Shepherd Village properties.
- Manage the Customer Relationship Management system; maintain an accurate database of leads and prospects.
- Respond promptly to inquiries from potential residents and their families.
- Preparing weekly marketing updates for management.
What Are Your Skills and Experience
- MUST be qualified to work in Canada legally for the employer.
- Advanced computer skills in Microsoft Office, especially spreadsheets and charts.
- Knowledge of marketing and customer relations management.
- Strong interpersonal, and customer service skills orientated toward the needs and challenges of the mature adult and their families.
- Professional demeanour and presentation skills.
- Proficiency in Customer Relationship Management software is an asset.
- Experience in senior living is a definite asset.
- Previous experience working in a seniors’ care environment preferred.
How To Apply:
Interested candidates should apply at: https://shepherdvillage.org/work-here/
Please note that this posting is for an existing position.
Deadline: October 15, 2026
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We are committed to accessibility in the candidate application and selection process. Requests for accommodation can be made at any stage of the recruitment process, providing the applicant has met the bona-fide requirements of the vacant position. Applicants are asked to please make their accommodation requirements known when contacted.
Successful candidates must provide a complete and current (i.e. within six months prior to hire date) Vulnerable Sector Check (including a Criminal Background Check) or be willing to obtain one.