Arcade Attendant in Tucson, Arizona at Roadhouse Crossroads LLC

Job Summary

The role of the arcade attendant is to lead the excitement of the Rail Yard experience, from the first impression to the last impression through arcade sales and maintenance. He/she will understand the culture of the concept and be able to expressively educate all guest inquiries. The arcade attendant will maintain professionalism in a positive environment and uphold the quality standard of our products and service to ensure guest satisfaction. He/she will assist in the safety of our guests by utilizing all safety guidelines and policies to ensure guest safety and satisfaction.

Essential Functions

• Multitask in the redemption booth, selling game cards and redeeming prizes simultaneously.
• Ensure guest safety by following all required safety processes and protocols
• Anticipate guest perception / needs
• Ensure proper usage of RHC equipment (Kiosks, card readers, POS systems, bowling equipment, arcade games, Intercard, etc)
• Answer phones with professionalism, effectively addressing guest questions and concerns
• Know and communicate Rail Yard game card and point redemption
• Conduct ticket, game and redemption sales, knowing company policy when to offer comps
• Engage in professional communications with staff and guests at all times
• Help to maintain and clean arcade games and equipment, troubleshoot minor problems, and help guests with questions or issues related to games
• Daily verification of correct price labels on the appropriate prizes
• Maintain Rail Yard cleanliness inside and out, including debris in walk ways
• Complete side-work as assigned
• Review bathroom cleanliness each time you use it (per training guidelines)
• Arcade trash removal
• Perform other duties as assigned

Experience and Education:

Basic math skills

No previous experience necessary