VIrtual - Senior Customer Account Manager Representative in United States at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Virtual - Senior Customer Account Manager Representative in United States.

This role is a strong opportunity for a sales-driven and customer-focused professional who enjoys building long-term client relationships in a fast-paced virtual environment. You will play a key role in supporting and expanding an existing customer portfolio by delivering tailored business solutions and exceptional account management. The position combines consultative selling, customer retention, and revenue growth while leveraging advanced digital communication tools and technologies. You’ll collaborate with cross-functional teams to ensure smooth implementation of solutions and a seamless customer experience. Ideal candidates thrive in goal-oriented environments, enjoy problem-solving, and are motivated by performance-based success. This opportunity offers the chance to grow within a dynamic technology-driven organization while making a measurable impact on customer satisfaction and business performance.

• Manage and grow an existing portfolio of business customers through relationship building, account retention, and solution-based selling.
• Conduct regular outbound and inbound customer interactions to identify opportunities for revenue growth and advanced product upgrades.
• Lead biannual account reviews with mid-market customers to evaluate business needs and recommend tailored solutions.
• Support government and business accounts by processing purchase orders, sales orders, and related account documentation.
• Collaborate with Sales Engineering and Customer Project Management teams to coordinate customer solution design and implementation.
• Utilize billing systems and order entry tools to process customer upgrades and service changes efficiently.
• Maintain a strong understanding of products, digital tools, and technology solutions to effectively position offerings to customers.
• Contribute feedback and testing support for new systems, products, incentives, and sales process improvements.
• Achieve and exceed sales targets, close-rate goals, and customer satisfaction objectives through proactive account management.

• 2–5 years of sales, account management, or customer service experience, preferably in telecommunications, technology, or call center environments.
• Proven success in sales and customer retention with a strong focus on revenue growth and solution-based selling.
• Proficiency with Microsoft Office Suite, Microsoft Teams, Outlook, Salesforce, Microsoft Dynamics, and related CRM/billing tools.
• Experience handling inbound and outbound customer interactions in a fast-paced virtual setting.
• Strong communication, negotiation, persuasion, and problem-solving skills.
• Ability to manage multiple customer accounts while maintaining accuracy and attention to detail.
• Comfortable working flexible schedules, including nights, weekends, and overtime when required.
• High School Diploma or GED required.
• Customer-focused mindset with resilience, adaptability, and strong organizational skills.
• Knowledge of internet, connectivity, communications, or managed business solutions is a plus.

• Competitive compensation with base pay starting around $18.59/hour plus commission opportunities.
• Target total compensation potential of approximately $34.21/hour or higher for top performers.
• Comprehensive medical, dental, and vision coverage.
• Retirement savings and financial wellness programs.
• Performance-based commission structure with significant earning potential.
• Employee assistance resources supporting physical, emotional, and financial well-being.
• Career growth opportunities within a large and expanding technology organization.
• Access to digital tools, training, and professional development resources.
• Inclusive workplace culture focused on collaboration, innovation, and customer success.
• Flexible virtual work environment with ongoing support and coaching.