Receptionist (PRN) in Arden, North Carolina at ThriveMore

Summary: The Receptionist serves as the initial point of contact for visitors, residents, and callers, ensuring professional, courteous, and efficient communication. This role directs inquiries, assists with community information, coordinates administrative tasks, and supports both the front desk and security operations. Special attention is given to managing switchboard calls, resident requests, and emergency communications while maintaining confidentiality and adherence to company policies.

Supervisory Responsibilities

• N/A

Essential Functions

• Greet visitors, residents, and guests in a courteous and professional manner; provide directions and information regarding the community, in-house deliveries, and resident services.
• Answer and operate the console switchboard, routing calls accurately and professionally to appropriate staff or departments.
• Assist residents with questions, reservations, and transportation needs, including emergency weekend situations and transfers to higher levels of care.
• Prepare, sort, and distribute office materials, packets, and community information; assist with admission-related inquiries.
• Monitor resident check-ins, communicate concerns such as illness or assistance needs to the Executive Director.
• File and maintain accurate records, including community-assigned bills and other administrative documentation.
• Collaborate with department directors to support community operations and ensure seamless communication.
• Follow all safety, security, infection control, and facility procedures to ensure resident and staff safety.
• Uphold confidentiality of resident information and maintain professional standards in all interactions.
• Comply with all company policies, procedures, and applicable laws, including HIPAA and the Code of Conduct, completing required training and reporting concerns promptly.

Physical Demands

• Frequently required to sit for extended periods of time at a desk close to an outdoor entrance.
• Frequently required to lift, carry, and transport objects up to 25 pounds (e.g., packets, office supplies).
• Frequently required to bend, reach, or stretch when organizing materials or directing visitors.
• Occasionally required to stand, walk, and move throughout the facility to greet visitors and deliver materials.
• Occasionally required to perform minor physical assistance with residents or deliveries.
• Must be able to concentrate on tasks of minimal to moderate detail with intermittent interruptions and remember verbal and written instructions for an entire shift.
• Requires visual and auditory acuity to answer phones, monitor the switchboard, read documents, and observe the environment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Always works indoors in climate-controlled environments; rarely exposed to outdoor weather conditions, indirectly at times with opening of doors.
• Frequently exposed to standard office noise such as phone conversations, printers, and background chatter.
• Occasionally exposed to dust, chemicals, loud or unpleasant noises, hazards, and potential for emergent stressful situations.
• Must follow all safety, security, infection control, and emergency procedures at all times.

Qualification Requirements

N/A

Preferred Qualifications

• High school diploma or equivalent (GED) preferred.
• Prior experience in a customer service, reception, or a front desk hospitality role preferred.

Knowledge, Skills and Abilities

• Excellent interpersonal and communication skills, both verbal and written.
• Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
• Knowledge of general office procedures, switchboard operation, and record-keeping practices.
• Strong problem-solving and decision-making skills, including emergency response awareness.
• Professional demeanor and ability to interact tactfully with residents, families, staff, and visitors.
• Basic computer proficiency and ability to learn facility-specific software or systems.
• Understanding of privacy, confidentiality, and HIPAA regulations.