Venue Coordinator in North Liberty, Iowa at City of North Liberty

Under general direction of Venue Manager, and in collaboration fellow Event Staff, this position leads and assists with the set up and execution of events hosted at Hy-Vee Center & Amphitheater and throughout Centennial Park. Regularly serving as the point of contact for private renters during rentals, The Venue Coordinator are knowledgeable of Centennial Park’s facilities and policies, can think on their feet, effectively communicate with third-party vendors and exude a positive, problem-solving attitude to help private celebrations and public programs run smoothly. This position may also help with other events produced by the City elsewhere in the community.

• Direct or assist with directing other event staff and volunteers before, during and after public and private events to successfully execute agreements and events.
• Represent the City of North Liberty and Hy-Vee Center & Amphitheater in a professional and exemplary manner under all circumstances.
• Provide tours of the facility.
• Approach customer and guest concerns professionally, alerting supervisors and emergency contacts when appropriate.
• Perform opening and closing procedures during shift.
• Lead or assist with the setup and breakdown of events, including the set and strike of tables, chairs, and other event equipment.
• Assist with providing facility accommodations to guests, such as wheelchair assistance and assisted listening devices.
• Understand and prepare the audio/visual capabilities of the facility, including projectors, speakers, lighting and a photo booth, to be able to demonstrate to renters and help troubleshoot as appropriate.
• Oversee advancing of private rental events; including appropriate licensing and insurance requirements, photobooth setup within the fiesta program, finalizing setup needs, diagrams, and event details. These tasks may be in conjunction with the Venue Manager or independent responsibilities for the Venue Coordinator depending on event requirements.
• Assist with communicating changes in scheduling demands for event staff with Venue Manager based on event needs.
• Help coordinate the arrivals of event production vendors, caterers and cleaning companies and receive deliveries of event materials.
• Perform opening and closing procedures during assigned shifts, ensuring event spaces, equipment, and supplies are prepared and the facility is secured afterward. When the Venue Manager is not on duty, direct Event Crew Members in completing setup, event support, cleanup, and other required tasks, and verify completion. Communicate with renters before, during, and after each event to confirm arrangements, address needs and concerns, and obtain feedback. Complete an evaluation for each event documenting preparation, event operations, outcomes, and any necessary follow-up.
• Maintain cleanliness of the facility and care of furnishings and equipment, including cleaning before, during, and after events, ensuring restrooms are stocked, trash is removed, and reporting necessary repairs or damage.
• Ensure the safety and security of the facility, including monitoring access and reporting any issues to supervisor, public safety personnel or hired event security, as appropriate.
• Assume the role of usher, ticket taker, concessions worker or other tasks as assigned, or when the need presents itself for the successful execution of events.
• Enforce rental facility policies and procedures.
• Follow procedures for cash and credit card transactions for concession sales and rentals.
• Maintain records of issues and questions that arise during events.
• Contribute to a positive working environment through cooperation and collaboration with community relations, library, parks, recreation, fire, police and all other City departments.
• Manage reservations of the community room at City Hall.
• Hours will include nights and weekends depending on needs of the Hy-Vee Center & Amphitheater event schedule.
• Other duties as assigned.

Position requires excellent customer service and communication skills. Ability to work evenings, weekends and holidays is required. Experience or interest in working in the event industry is preferred. This position will receive training on bloodborne pathogens, CPR and first aid.
Physical, Mental, & Environmental Requirements
Must have a valid driver’s license and reliable transportation. Must be functionally literate in written and spoken English. Must be physically mobile and able to lift up to 50 pounds independently and up to 75 pounds with assistance. Must be able to operate equipment in various physical and environmental circumstances. Endurance of noise associated with various indoor and outdoor conditions required. Event staff may be expected to adhere to a dress code or wear a uniform depending on the nature of the event; details will be provided ahead of each assignment.