Retail Assistant Manager in PAWNEE, Oklahoma at Pawnee Tribal Development Corp

Position Title: Assistant Manager

Department: Retail

Reports To: Manager

FLSA Designation: Non-Exempt

SUMMARY: Responsible for assisting with Retail operations, security/safety, and food/beverage.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

• Assists in management of the Retail Departments and oversees all facets of the daily operations to ensure optimum customer service.
• Acts as Manager on Duty when the General Manager is absent. Mostly on evenings and on weekends.
• Conducts daily business with vendors such as adjusting price points, sales, specials, displays, contracts, purchasing, and returns.
• Make sure store is clean and properly functioning at all times.
• Maintain a working relationship with cashiers and cooks.
• Must report to General Manager when absent & unavailable for staff.
• Review and maintain a constant vigil on the store inventory. Prepare and submit weekly inventory for tobacco, grocery, and deli items.
• Assist with paperwork as assigned and deemed necessary by the General Manager such as invoice approvals, daily reports, staffing documentation, and scheduling.
• Responsible for completing and submitting the monthly safety inspection report to the General Manager for approval before submitting to the Safety Operations Director.
• Review and ensure that employees are properly completing their daily shift checklists.
• Review applications, contact references, conduct interviews, and submit new hire paperwork to Human Resources.
• Complete and submit resignation and personnel change forms to Human Resources.
• Complete employee license referral forms and submit to the Gaming Commission.
• Prepare and direct monthly employee meetings as needed.
• Ensure and assist in the training of all new employees.
• Deliver and discuss verbal warnings with employees and submit signed and completed paperwork to Human Resources.
• Responsible for submitting reports related to security, management, and the Gaming Commission.
• Daily, monthly, and annual sales of items purchased are calculated and reported to Corporate.
• Demonstrates exceptional customer service and leadership.
• Maintains consistent and punctual attendance.
• Performs other duties assigned by supervisor or administrator.
• Ensure and assist in the training of all new employees.
• Assists with covering shifts at other Retail locations.
• Review and make sure all items ring up in register with correct pricing. Responsible for price changes & inputting inventory deliveries.

SUPERVISORY RESPONSIBILITIES: Assists Manager in leading and directing Retail employees.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, physical stamina, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: High school diploma or general educational degree (GED) required. Associates degree preferred. Two (2) years work experience in a directly related field preferred.

CERTIFICATES, LICENSES, REGISTRATIONS: Must be able to obtain gaming license, food handler’s permit, ABLE license, Rserving Certificate, Pawnee Nation Liquor License, and an Underground Storage Tank Operators License.

LANGUAGE SKILLS: Ability to read and interpret documents such as reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from employees, vendors, managers, and customers. Ability to write routine correspondence.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving a few concrete variables in standardized situations.

OTHER SKILLS and ABILITIES: Must maintain professional behavior and possess exceptional customer and employee service skills at all times.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, talk and hear. The employee is occasionally required to reach with hands and continuously repeat the same hand, arm, or finger motion many times as in typing. The employee will frequently interact with other staff members. Specific vision abilities required in this job include close vision, depth perception, and the ability to adjust focus. The employee may occasionally lift up to 75 pounds, such as boxes of paper.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work involves moderate exposure to unusual elements as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors and loud noises. Must be able to work all shifts, holidays and special events.