Customer success / support operations Evaluator in India at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success / Support Operations Evaluator based in India.

This is a remote, flexible opportunity for an experienced customer success or support operations professional.
You will apply your domain expertise to evaluate AI-generated documents, spreadsheets, and presentation materials.
Your judgment will help assess whether AI outputs meet rigorous standards for accuracy, clarity, and professional quality.
You’ll review work products against structured evaluation criteria and identify factual, visual, and presentation issues.
The role is well suited to detail-oriented professionals who can translate practical industry knowledge into clear, actionable feedback.
You’ll work independently on an hourly basis, contributing directly to the improvement of AI-generated business content.
This is an opportunity to combine your customer operations expertise with emerging AI technologies while working on your own schedule.

• Evaluate AI-generated documents, spreadsheets, and slide decks against established customer success and support operations quality standards.
• Assess outputs for factual accuracy, relevance, rigor, clarity, and alignment with real-world customer and support operations practices.
• Identify factual, structural, aesthetic, formatting, and presentation issues that could reduce the quality or usefulness of generated materials.
• Apply domain expertise consistently when grading and evaluating AI-generated work products.
• Provide clear, structured, and constructive written feedback explaining identified issues and areas for improvement.
• Maintain a high level of attention to detail and consistency across evaluation tasks and quality assessments.

• 5+ years of relevant professional experience in Customer Success, Customer Support, Support Operations, or a closely related field.
• Native or professional fluency in English, with strong written communication skills.
• Highly proficient with Microsoft Office and Google Workspace, particularly Microsoft PowerPoint and Google Slides.
• Strong understanding of customer success and support operations principles, workflows, and professional standards.
• Ability to critically assess business content and distinguish between accurate, incomplete, misleading, or poorly presented outputs.
• Excellent attention to detail and the ability to provide concise, well-structured, and actionable feedback.
• Strong analytical judgment and the ability to apply evaluation criteria consistently.
• An advanced degree (Master’s or higher) from a reputable institution is a plus.

• Fully remote work that can be completed from India and on your own schedule.
• Flexible, hourly independent-contractor engagement.
• Weekly payments through Stripe or Wise, based on services rendered.
• Opportunity to work on projects focused on training and improving advanced AI systems.
• Exposure to emerging AI technologies while applying your existing customer success and support operations expertise.
• Projects may be extended, shortened, or concluded early depending on business needs and performance.
• No requirement to access confidential or proprietary information from previous employers, clients, or institutions.
• Referral opportunity offering up to $480 per successful referral, subject to applicable restrictions.
• Please note that H1-B and STEM OPT candidates are not supported for this opportunity.