MS - NOC Apprentice/Intern (6 months) in Gurugram, Uttar Pradesh at AHEAD
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Job Description
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Monitor client IT infrastructure — servers, networks, applications, and cloud environments
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Identify, acknowledge, and respond to alerts and events per defined runbooks and SOPs
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Log incidents, document observations, and escalate critical issues to senior engineers
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Perform routine health checks on systems, network devices, and services
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Assist in generating daily, weekly, and monthly operational reports for client environments
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Coordinate with internal teams and client stakeholders during incident resolution
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Support change management by validating pre and post-change system states
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Contribute to knowledge base articles and standard operating procedures
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Handle Inbound/Outbound Calls
- Looking for 2026 graduates.
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Engineering Graduates in Computer Science, IT, Electronics, Telecom, or a related field
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Basic awareness of networking concepts — OSI model, TCP/IP, DNS, DHCP, and server fundamentals
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Analytical mindset with attention to detail; calm under pressure
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Willingness to work in a 24×7 rotational shift environment (including nights and weekends)
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Good verbal and written communication skills in English
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Interest in IT infrastructure, cloud technologies, or cybersecurity is a plus