Banquet Server in Billings, Montana at Generation Hospitality

About Generation Hospitality

As a recognized leader in the hospitality industry, Generation Hospitality Group brings unparalleled expertise in marketing, sales, operations and revenue management.

About The Role

As a Banquet Server in our Banquet / Catering department, you will play a key role in delivering outstanding guest experiences for weddings, corporate events, social gatherings, and other special functions. This hourly, full-time position is highly guest-facing and requires strong attention to detail, a professional demeanor, and the ability to work efficiently in a fast-paced, team-oriented environment. You will assist with event setup, service, and breakdown while upholding our standards of hospitality, safety, and cleanliness.

What You'll Do

• Provide friendly, attentive, and professional service to all guests during banquets, meetings, and catered events
• Set up banquet rooms and event spaces according to event orders and diagrams, including tables, chairs, linens, place settings, and service stations
• Prepare and maintain beverage stations, buffet lines, and food displays ensuring they are fully stocked, clean, and visually appealing
• Serve plated meals, family-style service, or buffet service as directed, following proper serving and clearing techniques
• Deliver food and beverage items to guests in a timely manner, checking for accuracy and quality
• Clear tables and reset as needed throughout events, maintaining a clean and organized dining environment
• Monitor guest needs during events, promptly responding to requests and communicating special needs to supervisors or the culinary team
• Assist with setup and breakdown of meeting rooms, including water service, refreshments, and basic audiovisual setup as needed
• Follow all food safety, sanitation, and workplace safety guidelines, including proper handling of glassware, dishware, and serving equipment
• Coordinate with banquet captains, supervisors, and fellow team members to ensure seamless event execution
• Handle cash or payment transactions when required, following established procedures and controls
• Report any guest concerns, accidents, or incidents to management promptly and professionally
• Participate in pre-event briefings to understand event details, timelines, and special requirements
• Assist with post-event breakdown, including removing linens, flatware, glassware, and décor, and returning items to designated areas
• Maintain a neat, clean, and professional appearance in accordance with company uniform and grooming standards
• Support other food and beverage operations or departments as needed, based on business levels and management direction

Qualifications

• Previous experience as a banquet server, restaurant server, or in a similar food and beverage role preferred but not always required
• Ability to communicate clearly and professionally in English, both verbally and in writing
• Strong customer service and hospitality skills with a positive, guest-focused attitude
• Ability to work well in a team environment and follow direction from supervisors and banquet captains
• Comfort with carrying trays, plates, and glassware and performing repetitive motions throughout a shift
• Physical ability to stand and walk for extended periods and to lift, carry, push, or pull up to 30–40 pounds as needed
• Willingness to work a flexible schedule, including evenings, weekends, and holidays, based on event business levels
• Basic knowledge of food and beverage service standards, including proper table service etiquette and sequence of service
• Understanding of or willingness to learn food safety and sanitation practices (ServSafe or equivalent certification a plus)
• Reliable transportation and consistent punctuality for scheduled shifts and event call times
• Professional appearance and demeanor with strong interpersonal and communication skills
• Ability to remain calm and organized under pressure and adapt quickly to changing event needs and timelines
• Legal authorization to work in the country where the position is located
• High school diploma or equivalent preferred