Service Care Coordinator in Yakima, Washington at Behavioral Health Services - 12th Avenue

Join our team as a Service Care Coordinator at Behavioral Health Services - 12th Avenue in Yakima, WA!

The Service Care Coordinator plays a vital role in connecting patients to the care and resources they need to thrive. As a key point of contact, this position ensures a seamless patient experience by coordinating services across medical, dental, behavioral health, and community programs. By assessing individual needs, facilitating referrals, and supporting patients through scheduling, documentation, and follow-up, the Service Care Coordinator helps remove barriers to care and promotes ongoing engagement in services. This role is essential to advancing the clinic’s mission by improving access, enhancing care coordination, and supporting positive health outcomes for the communities we serve.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families!

Position Highlights:

• $18.47 - $22.62 DOE with the ability to go higher for highly experienced candidates

• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Execute incoming calls, assess client/patient needs, and identify appropriate services that are comprehensive and individualized to best serve each client/patient

• Collect appropriate documentation to support and determine program services eligibility

• Assist client/patient with scheduling dates for appointments or classes

• Process patient referrals for a variety of services including medical, dental, and behavioral health programs

• Monitor and document active referrals and client participation

• Assist patients with completion of applications and forms required by the program(s) they will participate in; ensure patient information is complete and entered in the appropriate data system

• Respond to basic questions from patients

• Provide follow-up contact with patients regarding recommended services and referrals; encourage client participation and retention in various programs and classes

• Perform work to align with productivity goals and standards including number of patients, encounters, appointments scheduled, and classes facilitated

• Provide program administrative support such as data entry, client file management, report development, and contract compliance

• Coordinate and promote YVFWC programs; recruit clients/patients for dental, medical, social services, and education classes; reserve conference rooms, obtain supplies, and organize snacks for classes

• Present program information in various internal and external community meetings and functions as requested

• Perform other duties as assigned

Qualifications:

• High School Diploma or General Education Diploma (GED)

• One year of administrative support and customer service experience required

• For CHS only: One year’s health care or social services experience required

• Some positions may require program specific certification

• Tomando Master Trainer certification (if assigned Master Trainer duties)

• Valid Driver's License and proof of automobile liability insurance coverage

• Spanish speaking skills preferred at a level 9

• Ability to plan, coordinate and organize work projects

• Ability to provide professional written and verbal presentations

• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions

• Ability to effectively interact with the public, patients, and clinic staff in a professional manner

• Ability to understand and apply program requirements and applicable local, state and federal guidance

• Knowledge of the social and health agencies in the area and services they provide

• Effective verbal, written and listening communication skills

• Basic proficiency with a variety of computer programs including Microsoft Office, Word and Excel

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Visit our website at www.yvfwc.com to learn more about our organization!