IT Support Intern in New York, New York at Cambridge Information Group Inc

Position: IT Support Intern

Department: Global IT
Reports to: Senior IT Analyst
Organisation: Edconic

Edconic Pre-College

The Edconic Pre-College programmes are immersive learning experiences designed for high school students, offering a unique opportunity to explore industries such as fashion, medicine, technology and journalism.

Students gain practical insight into their chosen field through a combination of hands on projects, expert led sessions, and real world case studies.

Position Summary

The IT Support Technician provides technical support to students, faculty, and staff participating in Edconic Precollege Summer programs. This role involves troubleshooting and resolving issues related to software, hardware, and web applications while ensuring a seamless technology experience for all users.

Key Responsibilities

Technical Support

• Respond to and resolve incoming requests for technical assistance via email, in person, and through the Service Desk System.
• Diagnose and troubleshoot issues related to standard software applications, web applications, and desktop hardware.
• Prioritise and manage support cases while following up on outstanding issues.

Device and Classroom Support

• Assist with the setup, maintenance, and troubleshooting of computers, mobile devices, and peripheral equipment.
• Provide classroom support to ensure smooth operation during lessons and presentations.

Student Support

• Assist precollege students with accessing and using school systems.
• Provide guidance on technical issues to enhance students learning experience.

Required Skills and Knowledge

To perform successfully in this role, the individual must demonstrate the following competencies:

• Strong understanding of IT concepts, practices, and troubleshooting techniques.
• Proficiency in both PC and Mac hardware and software configurations.
• Experience with Microsoft 365, and other standard business productivity software.
• Ability to diagnose and resolve issues related to web applications and technology.
• Strong interpersonal skills with the ability to provide clear and professional technical support.
• Good organisational and problem-solving skills.
• Ability to work independently with minimal supervision.
• Commitment to diversity, inclusivity, and professional conduct.
• Ability to work on-site as required.

Education and Work Requirements

• US Citizenship or Permanent Resident status required.

Communication Skills

• Excellent verbal and written communication skills.
• Strong command of the English language.

Physical Requirements

The role may require:

• Sitting, standing, walking, climbing stairs, crouching, and reaching.
• Lifting up to 25 lbs.

Work Environment

• Office and classroom/academic settings.
• Adaptability to different campus infrastructures as needed.

Note: This job description outlines the general responsibilities and requirements of the role. It is not an exhaustive list of duties, and Edconic reserves the right to modify it as necessary.

Equal Opportunity Statement:
Edconic is committed to diversity, equity, and inclusion. We celebrate diverse backgrounds and perspectives and strive to create an inclusive workplace for all employees.