Intern in Albuquerque, New Mexico at Advanced Network Management Inc

ANM is seeking a Consulting Engineer Intern to join our exceptional team.

Who We Are:

ANM is a leading IT solutions provider helping organizations secure, connect, and transform their technology environments. For more than 30 years, ANM has partnered with clients to design, procure, deploy, and manage solutions across networking, cloud, cybersecurity, data center, and modern workplace technologies.

Built on deep engineering expertise and trusted partnerships, ANM delivers practical solutions that reduce risk, simplify operations, and support long-term growth. From consulting and architecture to implementation, managed services, and lifecycle support, ANM helps clients move forward with confidence and stay prepared for what’s next.

Benefits and Compensation:

ANM offers a comprehensive benefits package including:

The Role

The Consulting Engineer Intern is responsible for working with ANM clients in support and troubleshooting of information technology solutions. This position requires a blend of technical competence, client service skills, and team collaboration to successfully support all aspects of the client’s technology systems.

What You Will Do

• Provide professional and empathetic first-contact responses to clients.
• Acts as a technical resource for assigned issues and works closely with the ANM technical teams to resolve problems.
• Works closely with the Management, Account Managers, and Client Service Managers to ensure ANM is delivering world-class support to our clients.
• Clearly and consistently communicates with client IT departments and ANM technical teams about the status and progress on issues.
• Generates & implements clear and consistent documentation of client environments.
• Performs analysis and diagnosis of system problems.
• Provides first and second-level technical support for numerous technologies to ANM clients.
• Interacts directly with clients via phone and ticketing systems.
• Applies analytical skills and technical knowledge to solve technical problems of medium to high complexity.
• Uses knowledge of technology, products, and services to troubleshoot and maintain a wide variety of IT solutions of all sizes.
• Interacts and works directly with multiple advanced engineering groups and vendors to escalate technical issues and drive incidents to resolution, often collaborating between more than one group at a time.
• Interacts with telecommunication, hardware, and software vendors and operates on the customers’ behalf to drive the resolution of issues while providing regular progress updates to any incident stakeholders.
• Participates in special projects as assigned.
• Participates in On-call rotation and M.A.C.D.
• Invests time in continued education to learn new technologies.

What We Are Looking For

Required:

• Strong client service skills.
• Good verbal and written communication skills, strong work ethic, and a positive attitude.
• Strong desire to learn and grow in a dynamic, fast-paced, and collaborative work environment.

Preferred

• CCNA or MCSA is highly desired, or a combination of certifications, education, and work experience.
• Some combination of experience with the following technologies: Cisco Route/Switch, Microsoft Windows Server, Cisco Collaboration Solutions, Virtualization, and Storage.

Travel
Travel is occasionally required for this position. Must have a valid driver’s license and motor vehicle insurance.

This position is open until filled; applications will be reviewed on an ongoing basis.

ANM is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

As part of the hiring process, ANM may use tools that assist in evaluating candidate qualifications based on job-related criteria. These tools support consistency and efficiency and are used in conjunction with human review. All hiring decisions are made by Company leadership. Candidates may request additional information regarding the hiring process by contacting Human Resources.