AUTOMOTIVE SERVICE ADVISOR in Effingham, Illinois at Dan Hecht Chevrolet Inc

We are seeking a professional and customer-focused Service Advisor to join our dynamic automotive service team. In this role, you will serve as the primary point of contact for customers seeking vehicle maintenance and repairs, ensuring a seamless and positive experience. If you have excellent communication skills and a passion for delivering outstanding service, we invite you to apply and grow with us. Responsibilities include however are not limited to:

• Greet customers and understand their vehicle concerns
• Explain recommended services, costs, and timelines clearly
• Work with technicians to ensure repairs are completed accurately and on time
• Keep customers updated on repair status
• Prepare and review service orders for accuracy
• Recommend additional services when appropriate
• Follow up with customers to ensure satisfaction
• Maintain accurate customer and vehicle records

Benefits Include:

• Paid training
• Referral program
• Health insurance
• 401(k) matching
• Employee discount
• Life insurance
• Paid holidays

• Experience in automotive service advising or customer service
• Strong communication and people skills
• Organized and able to multitask
• Basic knowledge of automotive repairs and maintenance
• Comfortable using service software and computers
• Professional attitude and appearance
• Valid driver’s license with clean driving record