Customer Solutions Engineer in Singapore at Dow Jones & Co.

Dow Jones & Co.

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.

Dow Jones, Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets.

Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at talentresourceteam@dowjones.com. Please put “Reasonable Accommodation in the subject line.

Singapore

Full time
Job_Req_55469

Job Description:

About the Team
Dow Jones Risk is a global provider of best-in-class risk data, technology solutions, due diligence and managed services for managing regulatory and reputational risk. For 20 years, its market-leading data has helped financial institutions and businesses have greater control managing Financial Crime Compliance, Third Party Risk Management, Sanctions Compliance and Trade Compliance. With a global team of expert researchers covering more than 60 languages, Dow Jones applies the same rigor to its data that it has always brought to its journalism, offering the most accurate and complete risk datasets on the market.

About the Role
As part of our investment plan, we are seeking an exceptional information professional to work within the B2B Product team. Dow Jones Customer Solutions Engineers are responsible for working directly with customers as well as partners leveraging our data product suite. This includes providing support to both technical and business users, understanding their needs in order to support integration of our products.

You Will

• Understand our customers' technical and business requirements and design a technical solution using Dow Jones data and services to achieve these
• Work closely with our Sales Specialists, providing technical pre-sales support and implementation guidance to our customers
• Develop a strong relationship with our customers' engineering team or third party integrator and address any technical and product questions during the sales cycle.
• Advise and guide prospective customers during their integration of Dow Jones data and services including building and managing proof of concepts
• Share best practices, model designs etc. with prospects and customers for both technical development and in support of customer's internal approvals processes
• Provide feedback to Dow Jones Product and Technology teams on emerging requirements, themes and customer technology trends
• Contribute to the team's portfolio of best practices and processes.
• Be aware of emerging technologies and techniques beneficial to the role and team

You Have

• 5+ years of experience of working on solutions architectures for customer
• Experience working with Google Cloud Platform (GCP), particularly BigQuery
• Working knowledge of SQL, Python and NodeJS languages.
• Prior experience in a customer-facing engineering role
• Strong communication skills for working with both business and technical customers
• Experience in building and leading technical product demonstrations that include APIs
• Experience in responding to functional and technical questions
• Business acumen and strategic problem-solving skills to assist with customer requirements
• Degree in Computer Science or relevant experience.

Highly Desired

• Experience working with Cloud services for data ingestion, processing and storage.
• Understanding of Machine Learning techniques, specifically, Natural Language Processing (NLP) and text mining.
• Coding skills in any modern programming language.
• Familiarity with XML, CSV and Restful APIs
• Experience and familiarity with our data products including Factiva and Newswires

Our Benefits

• Comprehensive Insurance & Retirement plans
• Paid Time Off and Leaves
• Education Benefits
• Family Care Benefits
• Career Growth Programs
• Access to Dow Jones Products
• Employee Referral Program
• Employee Well-being Support & Fitness Programs
• Financial Health Programs
• Cybersecurity Protection

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.

Reasonable Accommodation
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.

Business Area:
Dow Jones - Risk

Job Category:
IT Architecture & System Design

Union Status:
Non-Union role

About_Us

Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

If you are a current employee at Dow Jones, do not apply here. Please go to the Career section on your Workday homepage and view "Find Jobs - Dow Jones." Thank you.