Computer Technician in Cleveland, Ohio at PCs for People

About the Role

This Computer Technician position is responsible for the technician operations process. The Computer Technician will be able to work diligently and accurately and will possess a great problem-solving ability in order to fix issues and ensure functionality, and be well-versed in computer systems and network functions.

Key Responsibilities

Computer Repair

• Repair, refurbish, and upgrade donated desktops and laptops, including disassembly, reassembly, and hardware replacement
• Perform computer troubleshooting, repairs, and hard drive sanitization
• Image computers using disk imaging and automated operating system installation tools
• Load and unload computer equipment and maintain a clean, organized workspace
• Conduct quality control (QC) checks on hard drives and ensure proper image deployment for various devices

Customer Support

• Provide telephone technical support and customer assistance, including updating online orders
• Collaborate with managers to improve processes and meet daily/weekly refurbishment and KPI goals
• Perform additional duties as assigned

• Experience with computer repair, refurbishing, and working in a Windows PC environment
• Familiarity with Windows deployment and imaging preferred
• Strong analytical thinking, attention to detail, and problem-solving skills
• Excellent verbal and written communication skills
• Passion for technology and continuous learning
• Ability to meet deadlines and work independently in a fast-paced, changing environment
• Must be flexible, self-motivated, and adaptable
• Comfortable working in a general warehouse setting

What We Value

• Genuine interest in people, technology, and digital equity
• Compassionate, curious, and community-minded
• Graceful under pressure and adaptable in dynamic situations
• Collaborative teammate who brings energy and empathy to every interaction
• Self-motivated and solutions-oriented thinker

Physical Requirements

• Prolonged periods of sitting or standing at a workstation or service counter
• Ability to frequently lift or move items up to 25 pounds, occasional lifting of up to 50 pounds
• Frequent use of computer, phone, and other office equipment
• Capability to communicate clearly in person, by phone, and over digital platforms
• Frequent bending, kneeling, crouching, and reaching
• Capability to work in various indoor non temperature controlled environments
• Manual dexterity to handle tools, and small components
• Extended periods of walking or standing throughout the workday
• Visual acuity to read labels and perform detailed tasks
• Willingness to adhere to physical safety protocols

We are a growing non-profit and expect this position to drive continued growth. We have a casual, fun, team-oriented environment.

Compensation & Total Rewards

At PCs for People, we are committed to providing fair, equitable, and transparent compensation. The final base salary offer for this role will be determined based on a variety of factors, including the candidate’s specific geographic location, relevant skills, specialized experience, and education or certifications.

In addition to base pay, PCs for People offers a comprehensive benefits package to eligible employees designed to support your total well-being:

• Health & Wellness: Comprehensive medical, dental, and vision insurance options.
• Retirement: A 401(k) plan with a 100% match on the first 3% deferred and 50% match on the next 2% deferred.
• Time Off: Vacation and Paid Sick Leave accrued based on hours worked, plus 12 paid company holidays.

EEO Statement
PCs for People is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other legally protected status. We encourage applications from individuals with diverse backgrounds and lived experiences that align with our mission of digital equity and community empowerment.