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Account Manager - REMOTE in Florida at IRONMARK

NewHot JobSalary: $60000 - $70000
IRONMARK
Florida, 33634, United States
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Job Description

About the Opportunity

Ironmark is looking for a proactive, detail-driven Account Manager to help clients bring print, digital marketing, fulfillment, and integrated campaign work to life. In this role, you will be the steady point of contact clients count on: translating needs into clear project direction, keeping timelines on track, coordinating internal teams, and ensuring every deliverable is accurate, on-brand, and on time.

This is a great fit for someone who enjoys variety, owns the details, communicates clearly, and can balance client service with production realities in a fast-moving environment.

What You'll DoBuild trusted client relationships
  • Serve as the primary day-to-day contact for assigned client accounts.
  • Develop strong client relationships through proactive communication, follow-through, and exceptional service.
  • Set clear expectations, provide timely updates, and help resolve questions or concerns with urgency and professionalism.
  • Maintain accurate notes, project details, and account activity in company systems.
  • Manage projects from kickoff through delivery
  • Coordinate print and digital marketing projects from intake through final delivery.
  • Gather specifications, clarify requirements, review estimates, check customer files and proofs, and confirm project details before production.
  • Monitor timelines, flag risks early, and keep clients and internal stakeholders informed.
  • Partner closely with production, fulfillment, creative, data, technology, vendors, and sales teams to deliver quality work.
  • Support account growth and client success
  • Identify opportunities to expand relationships by connecting clients with solutions that support their business goals.
  • Collaborate with Sales Representatives to support retention, account growth, and qualified lead generation.
  • Help clients understand Ironmark's broader capabilities across print, marketing services, fulfillment, data, technology, and related solutions.
  • Improve workflows and operational visibility
  • Use ERP, CRM, project management, and workflow tools to manage account activity, schedules, reporting, and project performance.
  • Support client onboarding, account setup, workflow implementation, documentation, and process improvements.
  • Adopt new systems and technologies that help the team work smarter and serve clients better.
  • What We're Looking For
  • 3+ years of experience in account management, customer service, project management, print production, marketing services, or a related client-facing role.
  • Strong communication skills with the confidence to manage client expectations and coordinate across multiple teams.
  • Excellent organization, time management, attention to detail, and follow-through.
  • Ability to manage multiple active projects, changing priorities, frequent interruptions, and deadline-driven work.
  • Comfort with ERP systems, CRM platforms, project management tools, Microsoft Excel, and other business applications.
  • A customer-first mindset, strong problem-solving skills, positive attitude, and team-oriented approach.
  • Technical aptitude and willingness to learn new systems, tools, and workflows quickly.
  • Education
  • High school diploma required.
  • Bachelor's degree in Business, Marketing, Communications, Printing Management, or a related field preferred.
  • Why Join Ironmark?

    You will join a collaborative, growing team that supports a wide range of client programs and marketing operations. This role offers the chance to own meaningful client relationships, work across diverse project types, and help deliver solutions that make a real impact for customers.

    Equal Opportunity Employer

    Ironmark provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

    Additional Information

    This recruiting job description summarizes the general nature of the position. Duties, responsibilities, and activities may change at any time with or without notice based on business needs.

    Job Location

    Florida, 33634, United States

    Frequently asked questions about this position

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