Customer Care Account Representative in Aiken, South Carolina at Columbia Vehicle Group

Columbia Vehicle Group is seeking a dependable and service-driven Customer Care Account Representative who values teamwork, integrity, and excellence in every customer interaction. This role supports our Dealers and end-user customers by managing high-volume communications, processing orders and payments accurately, and maintaining trusted relationships built on professionalism and accountability.

Key Responsibilities
Answer a high volume of inbound calls using a multi-line phone system while providing courteous and professional service
Greet customers warmly and direct inquiries to the appropriate department when needed.
Take inbound calls from Dealers and Customers to answer questions, resolve concerns, and provide accurate information
Create, manage, and respond to email correspondence clearly and professionally
Take and process orders for parts and units with attention to accuracy and detail
Initiate outbound calls to maintain open, proactive communication with Dealers and Customers
Monitor voicemails, return calls promptly, and follow up to ensure customer needs are met
Collect and process payments from Dealers and end-user customers while protecting sensitive payment information with integrity
Maintain accurate and up-to-date Dealer and customer records in internal systems
Communicate respectfully and effectively with customers, colleagues, and leadership, fostering a positive team environment
Use computers and office equipment efficiently to support daily operations
Keep all paperwork, records, and documentation organized and properly filed

Qualifications
High school diploma or equivalent required
2+ years of experience in customer service, account management, call center, or related roles
Experience handling high call volumes in a multi-line phone environment
Strong communication skills with a commitment to professionalism and respect
Excellent organizational skills and attention to detail
Ability to multitask while maintaining accuracy and service quality
Proficiency with computers, CRM systems, email, and Microsoft Office

Preferred Qualifications
Dealer or B2B customer support experience
Order entry and payment processing experience
Automotive, manufacturing, or parts industry experience
Understanding of secure payment handling and customer data protection

What We Offer
Competitive compensation
Comprehensive benefits package including health, dental, and vision insurance
Paid time off and holidays
A stable, family-oriented work environment
Opportunities to grow with a respected, values-driven organization

Kickstart your career with a dynamic, family-owned company where innovation, integrity, and teamwork matter.