PAC Lead & PSA/Intake Coordinator in Riverside, California at University of California, Riverside
Explore Related Opportunities
Job Description
Overview
Job ID 37467324
Category Administrative
Organization UCR Health
Department UCRH Patient Access Center
Location Remote/Hybrid
Salary $61,283 - $87,821
Date Posted June 12, 2026
Application Deadline June 29, 2026
Schedule 8AM - 5PM
Full/Part Time Full-time(100%)
Level of Supervision General Supervision
Personnel Program Code Professional & Support Staff
Other Information Qualifies for Employee Referral Bonus: No
UC Internal Job: ORG Only
Position Information
The Patient Access Center(PAC) Lead & Patient Service Advisor/Intake Coordinator serves as a key operational and patient support role within UCR Health. Ensuring efficient coordination of patient access services, referral intake, scheduling readiness, and authorization workflows. This position supports daily operations across authorizations, scheduling, visit preparation, and intake functions while promoting high standards of customer service, accuracy, compliance, and timely patient care. This role will lead in being a resource to staff by assisting in workflow coordination, onboarding & training support, escalations, and adhering to policies and procedures.The full salary range for the PAC Lead & PSA/Intake Coordinator is $29.35 - $42.06 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.
Requirements
Educational Requirements
| Degree | Requirement |
|---|---|
| Seven years of direct experience performing tasks related to front end & patient access duties (patient registration, scheduling, authorizations, benefits/eligibility/insurance verification, and strong knowledge of health plan structure of benefits). | Required |
| Must be a current UCR Health employee of the Patient Access Center with a minimum of five years of UCR Health experience. | Required |
| Medical Assistant Diploma | Preferred |
| Experience | Requirement |
|---|---|
| Current employee of UCR Health with a minimum experience of 2 years. | Required |
| Special Condition | Requirement |
|---|---|
| Overtime | Required |
| Must demonstrate customer / patient service skills appropriate to the job. |
| Ability to work well in a constantly changing environment. |
| Strong oral and written communication skills to effectively communicate with patients of varying ages and multicultural backgrounds. |
| Strong interpersonal skills. |
| Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties. |
| Ability to maintain a work pace appropriate to the workload. |
| Understanding of medical terminology. |
| Bilingual-English/Spanish. |
Additional Information
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.
UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
- UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.
- UC Riverside is the top university in the United States for social mobility. - U.S. News 2020
- UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.
- Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019
- Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings
- UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under state or federal law. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.
For information about our generous employee benefits package, visit: Employee Benefits Overview