Marriott Atlanta Alpharetta - Guest & Safety Experience Specialist in Alpharetta, Georgia at Aimbridge Hospitality

Marriott Atlanta Alpharetta - Guest & Safety Experience Specialist

The Guest & Safety Experience Specialist is responsible for supporting the overall guest experience, ensuring the safety of both hotel guests and Associates, while also handling all respective security issues and/or disruptive activity that may occur at the hotel.

QUALIFICATIONS:

• High school diploma or equivalent with at least 2 years applicable security and/or guest-related hotel experience is required.
• Current FLSD (Fire Life Safety Director) T89 or F89 license required.
• Ability to clearly communicate with guests in respectful and courteous manner while portraying a degree of professionalism at all times.
• Ability to Solve problems and handle emergency situations
• Comprehensive knowledge of all fire and life safety systems
• Ability to operate radio or telephone equipment and/or console monitors
• Effective oral and written communication skills
• Active listening skills
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Attention to detail

JOB RESPONSIBILITIES:

• Assisting guests with luggage, as appropriate.
• Assist with running amenities to guest rooms (i.e. towels, coffee, etc).
• Respond to miscellaneous guest needs (i.e. television reset, toilet plunged, etc.).
• Overnight schedule may require this role to assist with the linen delivery and/or garbage pick up, as required by applicable hotel contract.
• Maintaining accurate fire and life safety log books in accordance with state/local Fire Codes.
• Be a liaison between Property Management, building staff and first responders in the event of an emergency.
• Conduct drills, training and other day to day oversight of fire and life safety plan in accordance with state/local Fire Codes.
• Ensure that all local FD Inspections, Testing & Maintenance is scheduled, completed and documented.

PROPERTY INFORMATION:

The Atlanta Marriott Alpharetta is located north of Atlanta city center, 4 miles from North Point Mall. It has an on-site Starbucks, and offers spacious air-conditioned rooms with flat-screen TVs. All guest rooms include a work desk and a seating area. Guest will also have a satellite TV, a coffee-making facilities, and an iPod docking station. Guests can enjoy steaks, seafood and sandwiches at 19 North. The Atlanta Marriott Alpharetta features a lobby bar and a market.

Application deadline for Colorado positions: