Supervisor, Retail Operations in Los Angeles, California at Lucas Museum of Narrative Art
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Job Description
Reporting to the Assistant Manager, Retail Operations, the Supervisor, Retail Operations supports the daily operations of the museum store, ensuring efficient execution of operational processes and maintaining retail standards aligned with the institution’s artistic vision and brand identity. This role oversees core operational functions, including opening and closing procedures, cash handling, inventory management, replenishment, fulfillment coordination, loss prevention, and compliance with retail policies and procedures.
The Supervisor ensures accurate POS execution, strong inventory integrity, organized back-of-house operations, and consistent merchandising standards while supporting smooth day-to-day store performance. This role also helps maintain a collaborative and accountable team environment focused on operational excellence, efficiency, and consistency across all retail functions.
Support the Assistant Manager in onboarding, training, and day-to-day supervision of frontline retail staff
Coach and support team members on operational procedures, POS accuracy, replenishment standards, and policy compliance
Foster a collaborative and accountable team culture focused on operational consistency, efficiency, and execution
Lead daily floor operations, ensuring operational readiness, staffing coverage, replenishment completion, and task execution throughout each shift
Supervise opening and closing procedures, ensuring the store is operationally prepared, secure, and maintained according to established standards
Oversee POS activity and payment processing, including cash handling, returns, reconciliations, deposits, and adherence to financial controls
Coordinate fulfillment and back-of-house workflows to support replenishment, stock organization, order accuracy, and operational efficiency
Identify and implement process improvements that strengthen operational efficiency, consistency, inventory accuracy, and workflow effectiveness
Maintain an organized, visually consistent retail environment aligned with museum standards, ensuring cleanliness, presentation, and merchandising execution throughout the store
Support inventory accuracy through stock monitoring, cycle counts, audits, replenishment, RFID tracking, receiving, transfers, and loss prevention practices
Report and resolve inventory discrepancies, damages, quality concerns, and operational issues in a timely and organized manner
Ensure pricing, labeling, merchandise handling, operational procedures, and safety expectations are consistently executed in compliance with retail policies and standards
Support operational readiness for special events, exhibition launches, promotions, and high-volume traffic periods
Promote Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) through respectful leadership, inclusive service practices, and equitable team support.
2+ years of progressive retail operations experience, preferably within an arts & cultural institution or prominent consumer brand
High school diploma or GED equivalent required
Experience supporting, training, coaching, or supervising team members in a fast-paced retail environment desired but not required
Strong experience with daily retail operations, including opening and closing procedures, cash handling, inventory management, replenishment, fulfillment coordination, and operational workflows
Proficiency with POS systems; experience with Shopify, Square, or similar retail platforms preferred
Experience supporting inventory control processes, stock organization, merchandising execution, and loss prevention initiatives
Ability to follow, enforce, and uphold retail policies, operational procedures, and safety standards
Strong organizational skills, attention to detail, reliability, and operational follow-through
Excellent communication, judgment, and problem-solving skills, with the ability to address operational challenges and customer concerns professionally and effectively
Ability to multitask, prioritize competing operational needs, and adapt in a fast-paced retail environment
Flexibility to work weekends, holidays, evenings, and special museum events
Commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging (DEIAB) and creating welcoming experiences for all guests and team members.
Passion for supporting efficient retail operations that align with the Museum’s mission, brand, and values
Analytical Rigor:Simplifies complex problems by using critical thinking to evaluate problems, gathering information, incorporating multiple perspectives, understanding causes, andidentifyingbest-possible solutions. Invests time in planning, discovery, and reflection to drive better decisions and more efficient implementations. Adopts an audience-centric approach, understanding the needs of the audience and incorporating them, asappropriate, into the decision.
Courageous Communication:Intentionally works well with others both on the team and cross-functionally to achieve individual, team, department, or organizational goals.Values diverse input and working with others as a way to achieve the best output possible.
Collaborative Excellence:Displays courage when handling difficult conversations and genuinely and intentionally communicates. Relays key messages effectively, targeted to specific audiences.Identifiesothers' communication styles and perspectives, adjusting language and approach accordingly. Employs active listening to understand, rather than reply. Asks for, integrates, andvaluesfeedback from team, peers, and leaders.
Adaptive Resilience:Thrives and grows in a rapidly changing and complex environment. Displays flexibility, activates networks, and adopts a continuous growth mindset to learn from mistakes and bounce back from adversity.
Inclusive Interaction:Actively contributes to an environment in which all employees feel a sense of belonging, valued for their differences and empowered toparticipateand contribute freely.
$29.61 - $34.03 an hour