IT Technician II in Kearneysville, West Virginia at Gold Medal Environmental - Apple Valley Waste Inc

Turn trash into opportunity — build a career that keeps communities running.

Patriot Disposal / Apple Valley Waste is a growing waste and recycling services organization serving residential, commercial, and industrial customers across multiple states.

With operations spanning five states and eleven locations and continued expansion planned, we are focused on building scalable infrastructure, improving operational efficiency, and delivering reliable service to the communities we serve.

About the Role

We are seeking a hands-on IT Technician Level II to assist with day-to-day IT support across a multi-site environment.

This role is critical to ensuring our technology systems run reliably and that employees across all locations receive timely and effective support. This role will oversee help desk activity, coordinate field support, and manage escalations.

This is an excellent opportunity for an experienced IT professional who enjoys solving problems, leading teams, and building structures in a growing organization.

Key Responsibilities

IT Operations & Support

• Establish and monitor help desk ticket intake, prioritization, and resolution
• Ensure timely response to user issues and minimize downtime
• Establish and monitor service levels (SLAs)

Field & Multi-Site Support

• Travel when required to support field operations and resolve issues
• Ensure consistent IT service delivery across geographically dispersed teams

Incident & Escalation Management

• Serve as escalation point for complex technical issues
• Lead resolution of critical incidents
• Ensure issues are properly documented and resolved
• Identify root causes and implement preventative solutions

Process Improvement

• Implement and standardize IT processes and workflows
• Improve ticketing, documentation, and asset management practices
• Identify opportunities to increase efficiency and reduce recurring issues

Qualifications

Required

• 5–8+ years of IT experience, including hands-on support
• 2+ years of leadership or supervisory experience
• Experience supporting multiple locations or distributed operations
• Strong troubleshooting skills across hardware, software, and networks
• Experience with help desk/ticketing systems
• Ability and willingness to travel regularly

Preferred

• Experience in operational or field-based environments (logistics, manufacturing, services, etc.)
• Familiarity with Microsoft technologies (O365, Azure, Active Directory)
• Relevant certifications (CompTIA, ITIL, Microsoft, etc.)

What We’re Looking For

• A hands-on Team Player who is comfortable solving technical issues
• Strong communicator who can work with both technical and non-technical teams
• Ability to prioritize and manage multiple competing demands
• Someone who thrives in a fast-paced, growing organization
• A problem-solver who takes ownership and drives results

Benefits

• Travel reimbursement
• Comprehensive benefits package (medical, dental, vision, etc.)
• Paid time off and holidays

Why Join Us

• Opportunity to build and shape IT operations in a growing organization
• High-impact role with visibility across the business
• Collaborative and fast-paced environment
• Ability to grow with the company