HOUSEKEEPING HOURLY in PETOSKEY, Michigan at NORTHERN HOTELS GROUP, LLC

Reports To: Housekeeping Manager / Assistant General Manager Department: Housekeeping / Guest Services

Status: Hourly, Non-Exempt

Position Summary

The Housekeeper is responsible for cleaning and maintaining guest rooms and assigned areas in a

limited-service hotel environment. This role supports guest satisfaction by ensuring rooms are clean, comfortable, and maintained to hotel brand standards and company policies.

Primary Responsibilities

• Clean and service guest rooms according to hotel standards, including making beds and replenishing amenities.

• Clean and sanitize bathrooms, fixtures, and surfaces.

• Vacuum, dust, mop, and remove trash from guest rooms and assigned areas.

• Inspect rooms for cleanliness, damage, or maintenance issues and report concerns promptly.

• Restock linens, towels, and guest supplies as needed.

• Follow all cleaning procedures, safety standards, and chemical handling guidelines.

• Respect guest privacy and confidentiality at all times.

• Respond promptly and courteously to guest requests related to housekeeping services.

• Assist with deep cleaning projects and special assignments as needed.

• Complete assigned rooms and tasks within established time standards.

Guest Experience Expectations

• Provide clean, comfortable, and welcoming guest rooms.

• Demonstrate professionalism and courtesy when interacting with guests.

• Support timely room readiness to ensure smooth guest check-in experiences.

Qualifications & Requirements

• Prior housekeeping or cleaning experience preferred; hotel experience a plus.

• Ability to follow instructions and cleaning procedures.

• Attention to detail and time-management skills.

• Ability to work flexible hours including weekends and holidays as required.

• Ability to stand for extended periods and perform physical tasks.

• Ability to lift, push, or pull up to 35 lbs.

Physical & Work Environment

• Standing, walking, bending, and lifting for extended periods.

• Exposure to cleaning chemicals and repetitive tasks.

• Indoor guest room and housekeeping work environment.

Professional Standards

• Maintain a professional appearance in accordance with hotel grooming and uniform standards.

• Demonstrate reliability, teamwork, and a positive attitude.

• Uphold company values and contribute to a respectful work environment.