Customer Relations Manager in Humble, Texas at Space City Toyota

Customer Service Relationship Manager

Space City Toyota | 19011 US-59, Humble, TX 77338 | Full-Time

Pay: $48,000 to $60,000 per year

Space City Toyota is growing month over month, without exception, and we are looking for a Customer Service Relationship Manager who is ready to grow with us. This is not a back-office role. You will be a visible force inside one of the most exciting dealerships in the greater Houston area, connecting our customers' voices directly to the leadership team and driving the kind of culture that keeps people coming back.

This position reports directly to the General Manager and is ideal for someone who understands that social media, online reputation, and genuine human connection are not just marketing tools. They are the backbone of a thriving dealership. You will have the power to influence positive change across every department at Space City Toyota.

WHY SPACE CITY TOYOTA, RIGHT NOW?

We are in the middle of one of the most exciting chapters in our dealership's history and we want the right people alongside us for it.

- We are nearing completion of a year-long, multi-department construction investment: a fully updated service drive, refreshed service departments, a new Finance waiting lounge, a redesigned customer lounge for Service, and a brand-new Pre-Owned Super Center. Our facility now reflects the investment we make in our people and our guests.

- Month-over-month growth means more customer interactions, more opportunities to make an impact, and a reputation you will be actively building, not just maintaining.

- You will represent Toyota, one of the most trusted and in-demand automotive brands on the planet, backed by Vaughan Automotive's award-winning leadership.

- We promote from within. We recently moved 3 team members into Finance roles. That is not luck; that is a career path and this role is part of it.

- This is a people-first organization. Our employees are our biggest asset, and we work as a team to ensure every customer experience is worth talking about.

WHAT YOU WILL DO

- Manage the dealership's online reputation across Google, Facebook, Instagram, X (Twitter), LinkedIn, Yelp, and BBB, ensuring our brand shows up the way we want it to.

- Respond to customer concerns with empathy and urgency and work alongside management to identify and address trends before they become patterns.

- Manage Toyota CXI survey responses, reviews, and alerts, translating customer feedback into actionable intelligence for department leaders.

- Hold management accountable for their department's public reputation and customer-facing processes.

- Lead monthly Round Tables to surface process breakdowns and celebrate wins, keeping the entire team aligned on the customer experience.

- Serve as the primary point of contact for Customer Experience Center responses.

- Create and manage social content that tells the Space City Toyota story authentically, including promotions, community involvement, and team culture.

- Champion community outreach efforts that Space City Toyota proudly supports, deepening our ties to the Humble and greater Houston community.

- Coach and train employees on customer experience standards, conflict resolution, and communication best practices.

WHAT WE ARE LOOKING FOR

- Automotive experience required; Toyota experience strongly preferred.

- Strong social media expertise. You know these platforms, you use them well, and you understand what drives engagement and trust.

- Outstanding communication skills, including listening, written, and verbal. You can de-escalate a frustrated customer and motivate a department manager in the same afternoon.

- Proven ability to lead meetings, facilitate productive conversations, and build consensus across departments.

- Sharp conflict resolution instincts. You see both sides, act quickly, and leave everyone feeling heard.

- Proficient in Microsoft Word, PowerPoint, and building clear, actionable reports.

- Organized, detail-oriented, and self-directed. You manage your own workload and bring solutions, not just problems.

- Bilingual in English and Spanish is a meaningful plus in our market.

- Strong leadership presence. People respect you, follow your lead, and feel better about their work after talking with you.

WHAT WE OFFER

- Competitive salary: $48,000 to $60,000 per year, based on experience

- Full benefits package: Medical, Dental, Vision, and Life Insurance

- 401(k) with employer match

- Paid time off

- Employee vehicle discounts

- A premium, newly renovated facility that reflects our commitment to quality

- A direct reporting line to the General Manager — your voice matters here

- Real advancement opportunities within Vaughan Automotive's growing family of dealerships

SCHEDULE AND LOCATION

- Full-time, in-person at Space City Toyota - 19011 US-59, Humble, TX 77338

- Saturdays required with Sunday and a weekday off

**********Only candidates with automotive experience will be considered.***********

Apply today and tell us why you are the right person to champion our customers and our culture.

Learn more about our values and team at www.goteamva.com