Traveling Field Trainer LHE in Lombard, Illinois at LeafHome

Primary Purpose:

Responsible for training and improving the proficiency of subcontracting installation teams to build value and quality with customers through training and field engagement.

Essential Duties and Responsibilities:

• Train, coach, and develop installation subcontractors in the office and the field
• Improve subcontractor retention rates through impactful training and engagement
• Ensure jobs are installed daily to improve location attainment and effectiveness
• Responsible for driving proficiency and efficiency amongst installation subcontractors
• Installation training subject matter expert able to teach all aspects of installing company products in all types of homes
• Able to identify weaknesses of individuals and teams and create or co-create ad hoc training events to address weaknesses
• Works with the Installation Managers on individual performance, abilities, and capacities of the installers
• Partner with leadership on identifying systemic training gaps and propose solutions to address gap
• Ability to frequently travel (approximately 75%)

Minimum Skills and Competencies:

• 3+ years of successful experience in home construction, remodeling, and/or installation
• 3+ years of direct experience in acrylic installation systems
• 3+ years of plumbing experience
• Minimum of 3 years of management &/or supervision of installations subcontractors
• Track record of successful training, coaching, and onboarding of subcontractors
• Must have proven ability to work in a fast-paced, dynamic environment with multiple priorities
• Ability to teach others through hands-on and documentation-based learning methods
• Excellent verbal and writing skills
• Excellent presence and communication skills in presentation situations
• Strong customer service focus and ability to interact with customers
• Basic computer proficiency with Microsoft Outlook, Word, and Excel
• Ability to lift to 50 pounds