Administrative Assistant in North Bethesda, Maryland at TruBlue Home Service Ally

We provide:

• Regular Work Hours
• 401K *
• 6 paid public holidays
• 10 days PTO (eligible after 3 months of employment)
• TruBlue t-shirts, polos, and other company gear
• Strong Office Support

*after 12-month anniversary

TruBlue of Southern Montgomery County is a TruBlue Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are dedicated to helping busy adults and seniors protect their home investment.

We are searching for an experienced Administrative Assistant to help our growing company expand into the future. The candidate will be required to:

• Maintain communication with customers via our office phone system, texting, and emails.
• Conduct quality assurance phone calls with customers.
• Conduct accounts receivables communications with customers.
• Schedule meetings with potential customers for our estimators and technicians
• Schedule meetings with potential referral and networking partners and leads.
• Schedule approved jobs according to staffing availability.
• Maintain inventory of all literature and marketing materials used by TruBlue.
• Relay any communications between clients, staff, and management.
• Track hours worked by employees per job.
• Track purchases made for each job.
• Track communication through CRM, including technician arrival notifications, log in and out, before and after photos, change requests, etc.
• Maintain inventory.
• Assist the manager with sending out invoices when the projects are complete.
• Assist estimators with material location and pricing.
• Monitor and manage “main” company email and triage items for action as needed.
• Track company KPIs
• Help maintain our social media accounts and email communication with our prospects.

What we value:

• FAMILY – Why else are we in this business? It is our most important asset, and we strive to make everyone feel like they are part of our family!
• INTEGRITY – Treating people with respect and looking for the same in return, everyone has a voice!
• TRUST – Achieved through reliability and credibility, cannot just talk it, ya gotta walk it too!
• QUALITY – Taking pride in one’s work and providing the best value and customer experience possible, they will not always remember the work that was done, but they will remember you!

The appropriate candidate for the position will have the skills and experience in the following areas:

• Excellent computer skills, including Excel, Word, and CRM platforms
• Knowledge of Housecall Pro is an added benefit
• Excellent social media knowledge including Facebook, Nextdoor, LinkedIn, Reddit, TikTok, Instagram, Angis List, Thumbtack, Google Local Service Area Ads, etc.
• Strong work ethic and take pride in your work
• Expert in customer satisfaction – treat people with respect and expect it in return
• Ability to communicate with clients with diverse socioeconomic status and age differences.
• Ability to work with a diverse team of employees.
• Ability to set an efficient schedule for a growing number of crew members.
• Ability to adjust to interruptions, (ie. last minute cancellations, call-offs, illnesses, etc.)
• Have a basic knowledge of business principles including profitability and efficiency.

Qualified candidates will work remotely and should have access to the necessary space and tools to conduct business safely, privately and in a professional manner.

Candidates must also be a legal citizen of the US, and speak fluent English. Ability to speak Spanish or other languages would be an advantage.

We are actively interviewing for this position - If you have the skills we're looking for, apply today, and our hiring manager will follow up!

About Us

TruBlue of Southern Montgomery County is a TruBlue Home Ally Service company dedicated to providing premium handyman services with bonded and insured technicians, giving our customers peace of mind. Our mission is to help people maintain the safety and value of their homes by offering handyman services, home assessments, and regular maintenance. We are dedicated to helping busy adults and seniors protect their home investment.