Student Support Tech Aid in Gallup, New Mexico at University of New Mexico

Requisition ID: req37181

Working Title:
Student Support Tech Aid

Position Summary:
SUMMARY:

Provide computer assistance to all ITS customers (including students, staff, faculty, and the public) for computer and network problems.

DUTIES AND RESPONSIBILITIES:

1. Answer customer requests via telephone, chat, AAQ's and walk-in.
2. Provide support per the Support Center triage process:
   1. Accurately log call, including description of issues, required information, and troubleshooting steps.
   2. View all Whiteboards for current issues and outages.
   3. Search Public and Private FastInfo Knowledge bases for answers/troubleshooting steps and relevant processes and agreements.
   4. Provide customer with answer/troubleshooting if possible.
3. Perform testing of new ITS Services.
4. Special projects as assigned.
5. Other job-related duties as assigned.

Campus:
Gallup

Department:
Gallup Computer Service Instruction (710A)

Employment Type:
Student Employment

Status:
Non-Exempt

Pay:
$12.00 Hourly

For Best Consideration Date:
7/21/2026

Application Instructions:
Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.
Required Documents: -Resume -Cover Letter