Human Resources Generalist in Jackson, Wisconsin at MRA Recruiting Services

Human Resources Generalist
COST of Wisconsin, Inc.
Jackson, WI

About Us
The COST of Wisconsin, Inc. team creates award-winning construction for zoos, theme parks, casinos, resorts, museums, botanical gardens, residential communities, golf courses, family entertainment centers, theme retail stores, and restaurants.

Our Core Competencies
Impact of the Role
Under the guidance and coaching of the Vice President of HR, the human resources generalist delivers hands-on HR services across all divisions in the company. This role provides end-to-end recruiting and onboarding support, administers benefits and leave processes, supports employee relations, maintains accurate records, and ensure compliance with applicable employment laws. This nonexempt role is a trusted primary resource for routine HR matters, delivering timely, accurate, and confidential service to internal customers.

What the Role Does

1. Maintain confidentiality of all employee and company information in accordance with company policy and legal requirements.
2. Provide results through projects and tactical responsibilities.
3. Escalate complex, high-risk, or non-routine matters to the Vice President of HR for direction and resolution.
4. Provide backup to the administrative assistant, Vice President of HR, and other team members.
5. Develop a network of contacts to source qualified candidates. Represent the company via site tours, hiring events, and related activities.
6. Post jobs, source applicants, screen and interview candidates, and liaise between HR and hiring leaders.
7. Collaborate with external recruiters and agencies; use a variety of recruiting tools to support hiring needs.
8. Lead onboarding efforts, including collecting and processing required documentation, delivering NEO, and coordinating new hire supplies, equipment, and access.
9. Maintain accurate employee data in the HRIS; continuously learn and optimize system updates.
10. Assist with federal, state, and local HR compliance requirements, including FMLA, FLSA, ACA, ADA, DOT, etc.; assist with related postings, reporting, and distributing required notices.
11. Help resolve employee relations issues by mediating conflicts, drafting disciplinary documents, tracking issues, and advising leaders on appropriate handling.
12. Administer employee benefits including open and new-hire enrollment processes, ensuring accuracy and timeliness.
13. Support the performance evaluation process by reviewing documentation and reinforcing established procedures and timelines to promote consistent feedback delivery.
14. Contribute to employee engagement and recognition initiatives by participating in events, surveys, and programs that enhance workplace morale, retention, and job satisfaction.
15. Prepare HR correspondence, including employment verification requests. Scan, retain, and manage required documents, e.g., unemployment claims.
16. Conduct stay and exit interviews to support retention efforts.
17. Be the primary resource for routine HR inquiries, such as employment verifications, issue triage, policy questions.
18. Ensure insurance invoices align with benefit elections and resolve discrepancies with suppliers and payroll.
19. Find and implement continuous improvement opportunities to enhance HR’s impact and service delivery.
20. Administer employee leave processes including FMLA, ensuring compliance and clear, timely communication.
21. Support workplace safety initiatives by coordinating with the safety manager and assisting with processes, etc.
22. Develop, implement, and continuously improve HR policies and procedures in compliance with evolving legal and business requirements.

What You Bring

Knowledge, Education

• Bachelor’s degree in business, human resources, or a related field
• Tech savvy including proficiency in Microsoft Office applications and HRIS platforms (BambooHR preferred)
• Knowledge of HR next practices and employment laws
• Preferred: HR certification, e.g., PHR or SPHR
• Preferred: Bilingual (Spanish/English)

Experience

• Three or more years of direct HR experience required
• Preferred: Experience in a fast-paced environment with high-volume recruitment
• Combined experience and education will be considered

Skills, Abilities

• Must demonstrate COST’s Core Competencies
• Outgoing, positive attitude, and open-minded approach
• Able to find and try new options, able to pivot to meet priorities
• Strong organizational, time management, and prioritization skills
• Exceptionally customer focused
• Analytical thinker who collects data, breaks down problems, and creates solutions, often working from ambiguous information
• Strong detail orientation
• Conflict resolution and negotiation skills; ability to remain calm
• Flexible and able to pivot, based on changing needs and deadlines
• Effective communication skills, including written, verbal, presentation, advising, and listening
• Strong interpersonal and team skills, to interact with a range of stakeholders

Physical

• Will walk, stoop, and reach above shoulders at times
• Regularly required to talk and listen; frequent sitting and use of hands to handle, type, and feel
• Able to lift up to 25 lbs. at times
• Close, distant, color, and peripheral vision; depth perception, and ability to adjust focus

Work Environment/Schedule

• Standard office environment with low to moderate noise at times; contact with production/shop

We Make it Easy

Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.

As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.