Sales Administrator-Inside Sale Support in Phoenix, Arizona at Capistranos Bakery LLC

Position Summary
Responsible for managing customer relationships, supporting inside sales activities, and developing new business opportunities. Serves as a primary point of contact for customers while coordinating sales, order management, customer service, and internal operations to ensure a high level of customer satisfaction and business growth.

Key Responsibilities
*Serve as the primary point of contact for customers, handling inquiries, complaints, correspondence, quotes, order entry, order adjustments, and expedited requests.
*Conduct daily cold calls and proactive sales outreach to identify new business opportunities, introduce products, generate qualified leads, and develop new customer accounts.
*Build and maintain strong customer relationships through timely, professional communication via phone, email, and internal systems.
*Develop new business through prospecting, follow-up, networking, relationship building, and account development while maintaining and growing existing customer accounts.
*Respond to and resolve customer concerns efficiently, escalating complex issues to the appropriate departments when necessary.
*Provide accurate order status updates, pricing, product information, and account support using internal systems.
*Prepare customer quotes and provide product recommendations based on customer requirements, specifications, and business needs.
*Coordinate closely with production, logistics, and other internal teams to ensure orders are accurate, delivered on time, and customer expectations are met.
*Follow up consistently with prospects and customers to identify additional sales opportunities, understand changing needs, and ensure customer satisfaction.
*Maintain accurate customer account information, pricing, orders, correspondence, and documentation with a high level of attention to detail.
*Prepare monthly sales and customer service reports for upper management, providing information on sales activity, customer accounts, and business development efforts.
*Manage multiple priorities in a fast-paced environment while working independently and demonstrating strong initiative, organization, time management, and problem-solving skills.
*Other duties as assigned.

Requirements:
High school diploma or equivalent (associate/bachelor's degree preferred).
Proven experience in customer service or administrative support.
Proficiency in MS Office
Strong organizational and phone communication skills