General Manager in Chattanooga, Tennessee at Old Gilman Grill LLC

Job Summary

The Restaurant General Manager is responsible for overseeing the daily operations of the restaurant, ensuring exceptional guest experiences, maintaining high food and service standards, leading and developing staff, and achieving financial and operational goals. The General Manager provides leadership to all team members while ensuring compliance with company policies, health regulations, and safety standards.

· Oversee all daily restaurant operations.

· Ensure exceptional customer service and guest satisfaction.

· Monitor food quality, presentation, cleanliness, and service standards.

· Maintain compliance with health, safety, and sanitation regulations.

· Resolve customer concerns and complaints professionally and promptly.

· Recruit, hire, train, schedule, and supervise restaurant employees.

· Coach and develop team members to improve performance.

· Conduct employee evaluations and provide ongoing feedback.

· Foster a positive, productive, and team-oriented work environment.

· Develop and manage restaurant budgets.

· Monitor sales, labor costs, and food costs to maximize profitability.

· Analyze financial reports and implement strategies to improve performance.

· Control inventory and minimize waste and theft.

· Ensure every guest receives a welcoming and memorable dining experience.

· Respond to customer feedback and implement service improvements.

· Build relationships with regular guests and the local community.

· Manage inventory levels and place food, beverage, and supply orders.

· Maintain relationships with vendors and negotiate pricing when appropriate.

· Ensure proper storage and rotation of all inventory.

· Ensure compliance with local, state, and federal regulations.

· Maintain all required licenses and certifications.

· Enforce workplace safety standards and emergency procedures.

· 3–5 years of restaurant management experience, including supervisory responsibilities.

· Strong leadership and team-building skills.

· Excellent communication and interpersonal abilities.

· Financial management and budgeting experience.

· Knowledge of food safety regulations and restaurant operations.

· Proficiency with point-of-sale (POS) systems and restaurant management software.

· Ability to work flexible hours, including evenings, weekends, and holidays.

· Leadership and coaching

· Customer service excellence

· Financial analysis and budgeting

· Problem-solving and decision-making

· Conflict resolution

· Time management

· Organizational skills

· Inventory management

· Communication and interpersonal skills

· Ability to stand and walk for extended periods.

· Ability to lift up to 50 pounds.

· Ability to work in a fast-paced environment.

· Ability to bend, reach, and perform other physical tasks associated with restaurant operations.