Parts Specialist in Lincoln, Rhode Island at Windmoeller & Hoelscher Corporation

Why Join Windmoeller & Hoelscher Corporation?
At Windmoeller & Hoelscher, we’re on a mission to provide local partnership that supports reliable, consistent and excellent quality production on all W&H machinery here in North America. We value people, excellence and accountability, collaboration, innovation and integrity, and strive to create an environment where every team member can grow and make a difference.
Join a team that’s making an impact — and having fun while doing it!

What You’ll Do
As a Parts Specialist you’ll be responsible for:
• Process incoming parts and retrofit offers/orders via email and phone
• Coordinate repairs and returns for parts, ensuring proper documentation and follow-up
• Monitor and follow up on outstanding offers and orders to ensure timely fulfillment
• Communicate with customers and corporate headquarters to clarify and complete all parts-related requests
• Provide weekday and weekend on-call support for emergency parts needs (including responding to calls and coming into the office if required)
• Work one evening per week (until 6:00 PM) to support after-hours parts service requests
• Accurately pick, pack and arrange shipment of parts using UPS, FedEx or other delivery services when on call support
• Maintain records and ensure efficient workflow in parts processing

What We’re Looking For
• Strong attention to detail
• Excellent follow-up and communication skills
• Ability to multitask and prioritize in a high-paced environment
• Team-oriented, yet capable of working independently
• Flexible and dependable, especially during on-call and emergency situations
• SAP experience is a plus, but not required
• Microsoft Office 365 knowledge is a plus, but not required

What We Offer
We offer competitive pay along with paid training, paid time off, company-paid long-term disability and life insurance, a 401(k) with company match, and a full suite of benefits including medical, dental, and vision coverage. Additional benefits include voluntary life, critical illness, accident, and hospital indemnity insurance, flexible work schedules, tuition reimbursement, and a supportive, family-oriented work environment.

Explore an opportunity with us
If this sounds like the right fit for you, we’d love to hear from you.

About Us
Welcome to Windmoeller & Hoelscher Corporation – where innovation meets legacy.
As part of the global W&H Group, WHC is proud to carry forward over 160 years of engineering excellence, with a U.S. presence that dates back to 1901. Officially incorporated in Lincoln, Rhode Island in 1977, WHC has grown from a small team to a national leader in advanced machinery solutions for extrusion, printing, and converting.

From our early partnerships with industry pioneers to our recent headquarters expansion in 2024, WHC’s growth has been powered by a commitment to quality, reliability, and innovation. Today, with North American sales exceeding $280 million, we continue to lead the industry forward.

At WHC, our people are our strength. Whether you’re just beginning your journey with us or are a long-time team member, you are a valued part of a company built on integrity, expertise, and shared success.
Join us—and help shape what’s next.