West Roxbury Full Time Admin Support MA in Boston, Massachusetts at Carbon Health

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.

Position Title: Medical Assistant – Administrative Focus
Department: Clinical Operations
Reports To: Clinic Manager / Practice Manager
Employment Type: Full-Time / Part-Time

The Medical Assistant – Administrative Focus is responsible for supporting both clinical and administrative operations within a fast-paced healthcare environment. This role is ideal for a Medical Assistant who is highly organized, detail-oriented, and comfortable balancing patient-facing responsibilities with administrative workflows. The position plays an important role in ensuring efficient patient flow, accurate documentation, insurance compliance, scheduling support, and overall clinic operations.

Administrative Responsibilities

• Support front-office operations, including patient check-in and check-out, registration, and appointment coordination.
• Verify patient demographics, insurance information, and required documentation.
• Obtain and maintain current copies of patient identification and insurance cards.
• Verify insurance eligibility and benefits using applicable payer systems.
• Assist with insurance-related questions and escalate complex issues to management or appropriate departments.
• Maintain accurate patient records and ensure required information is documented in the appropriate systems.
• Assist with scheduling, appointment confirmations, cancellations, rescheduling, and follow-up.
• Monitor administrative tasking and ensure assigned tasks are completed timely and accurately.
• Support referral, authorization, credentialing, and other administrative workflows as assigned.
• Assist with tracking cancellations, no-shows, new patients, and other operational metrics.
• Maintain organized electronic and physical files, binders, and workflow resources.
• Support compliance with organizational policies, procedures, and regulatory requirements.
• Communicate effectively with providers, patients, coworkers, insurance companies, and external partners.
• Assist with daily huddles and other operational meetings as needed.

Clinical Responsibilities

• Room patients and obtain vital signs, medical history, and other required information.
• Assist providers with examinations, procedures, and clinical workflows.
• Perform approved clinical duties within the scope of training and organizational policy.
• Maintain exam rooms, clinical supplies, and equipment.
• Support laboratory workflows, specimen collection/handling, and follow-up as applicable.
• Ensure clinical documentation and required screenings are completed accurately.
• Maintain infection prevention, safety, and regulatory standards.
• Support patient education and assist patients in navigating clinical technology and digital health tools.

• Provide professional, compassionate, and respectful service to every patient.
• Identify patients who may require additional assistance and provide appropriate support.
• Help patients navigate insurance, scheduling, digital applications, and other aspects of their care experience.
• Maintain confidentiality and protect patient information at all times.
• Respond to patient concerns professionally and escalate issues appropriately.

• Demonstrate flexibility by supporting both front-office and back-office functions based on clinic needs.
• Work collaboratively with providers, Medical Assistants, Practice Assistants, and leadership.
• Assist coworkers during periods of high patient volume or staffing shortages.
• Take ownership of assigned responsibilities and follow through on tasks.
• Identify workflow issues and communicate opportunities for improvement to management.
• Contribute to a positive, professional, and team-oriented work environment.

• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant program preferred.
• Medical Assistant certification preferred or required based on organizational policy.
• Previous healthcare or outpatient clinical experience preferred.
• Experience with electronic medical records and healthcare scheduling systems preferred.
• Strong understanding of insurance verification and administrative healthcare workflows preferred.
• Bilingual English/Spanish is a plus.

• Strong organizational and time-management skills.
• Excellent attention to detail.
• Strong written and verbal communication.
• Professional and compassionate patient-service skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Strong computer and technology skills.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to work independently while also functioning effectively as part of a team.
• Adaptability and willingness to support changing operational needs.

The successful candidate will consistently demonstrate reliability, professionalism, accuracy, teamwork, compliance, and patient-centered care. The Medical Assistant is expected to maintain assigned tasking, follow established workflows, complete documentation accurately and timely, and contribute to smooth daily clinic operations.