Quality Assurance Coordinator in New Orleans, Louisiana at The Baptiste Group LLC

Position Summary
The Quality Assurance Coordinator supports the implementation and maintenance of quality assurance processes across the SVI program. This position reviews case documentation, monitors compliance, identifies quality trends, supports corrective actions, and assists leadership with continuous improvement initiatives.

Key Responsibilities
Conduct routine quality reviews and audits of case files and operational records
Evaluate work products for accuracy, completeness, timeliness, and compliance
Identify documentation deficiencies and process gaps
Document quality findings and maintain audit records
Track corrective actions and follow up on identified issues
Maintain QA tools, checklists, monitoring forms, and tracking logs
Monitor quality trends and recurring issues
Prepare QA reports and performance summaries
Collaborate with supervisors and program leadership on improvement strategies
Support root-cause analysis and process improvement
Assist with developing and revising procedures and quality standards
Participate in internal audits and compliance reviews
Identify training needs based on quality findings
Maintain confidentiality of sensitive information
Perform other duties as assigned

Minimum Qualifications
Bachelor's degree in business administration, Public Administration, Quality Management, Criminal Justice, Social Work, Data Analytics, or related fields
Equivalent combinations of education and progressively responsible experience may be considered
Minimum two (2) years of experience in quality assurance, compliance, auditing, case management, data review, program monitoring, or related work
Strong analytical and problem-solving skills
Demonstrated ability to identify errors and compliance concerns
Excellent written and verbal communication skills
Proficiency with Microsoft Office Suite, particularly Excel and Word

Preferred Qualifications
Experience supporting government contracts or regulated programs
Experience conducting case file audits or compliance reviews
Experience with corrective action tracking
Experience developing QA reports or performance dashboards
Knowledge of continuous improvement methodologies
Experience with electronic case management systems

What We Offer
• Competitive salary based on qualifications and experience
• Health, dental, and vision insurance
• Paid time off and company-observed holidays
• Professional development and training
• Career advancement opportunities
• Collaborative team environment
• Meaningful work supporting a high-impact federal program

Equal Employment Opportunity Statement
We are an equal opportunity employer and prohibit discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.