Service Desk Support Analyst-Columbus OH -Hybrid in Columbus, Ohio at INFO ORIGIN INC

Key Responsibilities

• Manage and maintain IT asset inventory records.
• Receive, track, ship, and process IT equipment.
• Handle equipment salvage and secure hard drive disposal.
• Pack/unpack equipment and prepare shipments to various locations.
• Deliver and collect IT equipment from internal departments/sites.
• Fulfill ServiceNow requests for IT peripherals (monitors, keyboards, mice, cables, etc.).
• Reconcile inventory records daily and perform weekly inventory audits.
• Serve as backup support for Level 1 IT Service Desk.

Required Qualifications

• 2+ years of IT support or related experience.
• IT Support education or training.
• Ability to work independently and within a team environment.
• Strong organizational, analytical, problem-solving, and time-management skills.

Preferred Qualifications

• Experience with IT asset and inventory management.
• Familiarity with ServiceNow ticketing systems.