Part Time Community Support Team Member (Call Center Representative) in Wilmington, North Carolina at CAMS (Community Association Management Services)
NewEmployment Type: Part-Time
CAMS (Community Association Management Services)
Wilmington, North Carolina, 28401, United States
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Job Description
CAMS is in search of an individual who is seasoned in the customer service industry to work as a part time call center agent. Our Community Support Team Members are passionate about helping callers and finding solutions.
This position is a work from home role as long as you live in NC or SC, near one of our regional offices where company equipment can be retrieved onsite.
Overview
- PT : Mon 8:30-5pm, Tues-Thurs 12-5pm and Friday 10-3 = 28 hours per week
- There is a productivity bonus offered which equals $40.00 every 2 weeks if call center metrics are met
- The hourly rate is $15.00 per hour with additional performance incentives if metrics are achieved
Responsibilities
- Maintain superior customer service levels and productivity according to company standards
- Provide prompt, courteous service to all external and internal customers
- Effectively handle inbound customer service calls
- Make notes/send emails to record customer interactions in a professional manner
- Apply critical thinking and problem-solving skills to customer concerns
- Operate in a fast-paced environment using telephone software and custom computer programs
- Identify and resolve a wide variety of customer service issues related to property management
- Perform other duties as it relates to client services process and procedures
Requirements
- Must have the ability to thrive in a team environment
- Excellent customer service skills
- Ability to multi-task
- Demonstrated ability to communicate effectively
- Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.)
- Strong problem-solving skills
- Excellent organizational skills
- At least 1 year of customer service experience, preferably in an inbound call center environment
- Desire to learn about the property management industry
Preferred Experience
- Bilingual in Spanish/English is a plus
Benefits
- Paid Time Off
- Company Paid Holidays
- Comprehensive medical, dental, and vision plans are available
- 401(k)
- Life Insurance
- Short-term Disability
- Long-term Disability
- Accident coverage
- Critical Illness coverage
- Employee Assistance Program
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Job Location
Wilmington, North Carolina, 28401, United States
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