Digital Commerce Associate - Henckels in Pleasantville, New York at Zwilling JA Henckels LLC

Digital Commerce Associate (E-commerce Merchandising & Performance) — Henckels

We’re looking for a motivated, detail-oriented Digital Commerce Associate (0–3 years) to help power Hencklel’s e-commerce business day to day. This role is ideal for someone who combines a genuine love for food, cooking, and Henckel’s products with a data-driven mindset—because great e-commerce isn’t just beautiful merchandising, it’s disciplined execution backed by numbers.

You’ll support product setup, on-site merchandising, and campaign execution, working closely with cross-functional partners and our in-house performance marketing team to improve traffic quality, conversion, and revenue. You’ll also contribute to select social selling platforms, but social commerce is a supporting channel, not the core focus.

Working model: hybrid, 3 days per week in-office (Pleasantville, New York).

What you’ll do

E-commerce operations & merchandising (core)

• Set up and launch new products: item creation, descriptions, imagery/asset coordination, and site readiness checks
• Maintain product data quality (titles, attributes, pricing, categorization, inventory-related flags where applicable)
• Execute on-site merchandising updates: homepage/category refreshes, collections, and promotional placements
• Coordinate with internal partners to ensure launches and updates go live accurately and on time

Performance & analytics (central to success)

• Monitor and report on site and product performance (sales, conversion, AOV, traffic, best sellers, underperformers)
• Build and maintain recurring performance reporting in spreadsheets; keep weekly business updates crisp and usable
• Use data to identify opportunities: what to feature, what to test, what needs fixing (content gaps, pricing/promo issues, UX blockers)
• Support testing and optimization efforts tied to measurable outcomes (conversion lift, revenue, efficiency)

Campaigning & performance marketing support (with our in-house team)

• Partner with our in-house performance marketing team on campaign setup support, tracking, and performance monitoring
• Coordinate product feeds and assets for advertising channels
• Help translate campaign learnings into merchandising actions (feature winners, adjust promos, improve landing experiences)

Social commerce (supporting responsibility)

• Maintain product catalogs and pricing/promos on select social commerce platforms (e.g., Instagram, TikTok Shop)
• Support merchandising execution and product visibility improvements on these channels as needed

What we’re looking for

• 0–3+ years experience in e-commerce, retail merchandising, marketplaces, or a related role
• Strong ownership mindset and attention to detail—this role touches revenue-critical site execution
• Comfort with numbers and performance metrics; you enjoy using data to decide what to do next
• Strong spreadsheet skills (Excel / Google Sheets) and the ability to learn tools quickly
• Clear communicator who can coordinate across teams and keep work moving
• Genuine enthusiasm for cooking, food culture, and premium cookware—you care about what we sell, not just how it sells

Nice to have (not required)

• Familiarity with an e-commerce platform (e.g., SFCC) or marketplaces
• Exposure to analytics tools and/or paid media reporting
• Experience supporting promotions, site merchandising, or product feed management

Compensation Range: $60,000.00- $75,000.00 per year contingent upon experience

About Us

For over 290 years, ZWILLING J.A. Henckels has offered premium products that enhance the lives of professional and home chefs worldwide. Since its start as an esteemed cutlery brand, the company has grown to include a coveted collection of cookware, flatware, glassware and kitchen gadgets. Tradition, quality, innovation, and craftsmanship are its ingredients for success.

Today, ZWILLING J.A. Henckels is a global leader with a presence in over 100 countries, supported by ten wholly owned subsidiaries. Committed to delivering exceptional quality and innovation, ZWILLING proudly offers a distinguished family of global heritage brands, including Staub from France, Demeyere from Belgium, Ballarini from Italy, and Miyabi from Japan. Together, these brands provide customers around the world with a comprehensive range of premium cookware and cutlery that reflect the highest standards of craftsmanship and culinary tradition.

#LI-Hybrid