Assistant Manager in Ashburn, Virginia at CycleBar - Ashburn, VA

Assistant Manager

Company Overview:

CycleBar is the world's first and only Premium Indoor Cycling™ franchise. We offer concierge-level service, premium amenities, and an invigorating, concert environment designed to Rock Your Ride. We are an inclusive, inspiring, low-impact/high-intensity cycling experience for all ages and body types. No matter where you are in your fitness journey, CycleBar will calm your mind, elevate your mood and revive your senses.

Duties and Responsibilities:

• Work with Rider Experience Specialists to ensure pricing and promotional events and
  activities are clear
• Assist with managing the weekly schedule for maximum sales/profit (monitoring class
  attendance)
• Assist with the day-to-day operations of the studio. Must be proficient in using MindBody,

Club Ready, Fitmetrix and Lead Speak software.

• Increase top line revenue by growing client attendance (new triers) and client retention
  (frequency).
• Identify new riders in each class and ensure they get special attention.
• Offer new riders packages.
• Identify existing customers who are low on their rider packages and help them
  renew/upsell.
• Provide high level customer service to CycleBar clients, handling customer requests or
  concerns in a positive and timely manner.
• Greet all customers entering the studio and develop relationships with recurring riders.
• Respond to customer emails and inquiries in a timely manner.
• Drive non-ride revenue (retail sales)
• Assist Studio Manager to execute marketing initiatives, event planning and charity rides
  within the studio.
• Coordinate offsite events
• Identify charity event opportunities and assist with coordinating the marketing and
  execution of those rides
• Participate in photo shoots
• Actively engage on CycleBar social media sites

Compensation & Benefits:

• Competitive Pay
• Complimentary CycleBar Classes at Studio