Clinical Triage Cancer Center RN in Rockford, Illinois at Swedish American

At UW Health in northern Illinois, you will have:

• Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance

• Annual wellness reimbursement

• Opportunity for on-site day care through UW Health Kids

• Tuition reimbursement for career advancement--ask about our fully funded programs!

• Abundant career growth opportunities to nurture professional development

• Strong shared governance structure

• Commitment to employee voice

POSITION SUMMARY:

Triage incoming phone calls from clients, assessing their needs and relaying appropriate medical information and facilitating referrals to primary providers, specialists, healthcare facilities and community resources. Participates in continuous quality improvement activities and educational experiences in support of departmental and divisional nursing philosophy and objectives, as well as Health System initiatives.

EDUCATION/TRAINING:

Provides age and culturally appropriate assessment/screening, interpretation of clinical and laboratory data and develops and implements age-appropriate interventions and plans of care including education within the parameters of his/her position responsibilities.

LICENSURE/CERTIFICATION:

Current RN licensure from the State of Illinois.

Oncology: ONS Chemotherapy and Biotherapy certification required within one year of hire.

EXPERIENCE/SKILLS/ABILITIES:

Successful completion of annual clinical, age and job specific competencies and skill verification tools required. Ability to effectively communicate orally and in writing in an enthusiastic, caring, considerate and concerned manner. Accurate typing skills at a minimum of 35 wpm is required. Superior nursing skills essential to the position. Strong telephone etiquette skills required.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

ESSENTIAL FUNCTIONS:

Triage incoming Oncology phone calls from external customers and medical providers utilizing computerized database to provide appropriate clinical information and to facilitate referrals to primary care providers, specialists, healthcare facilities and community resources.

Utilizes clinical judgement, to provide sound nursing assessments for Oncology callers following established guidelines and utilizing physician referral, class registration and nurse triage software.

Within 24 hours of initial call, initiates follow-up phone calls to appropriate Oncology callers to assess and reinforce compliance.

Accurately documents information on all inquiries ensuring accurate legal and statistical tracking and reporting to other departments and maintains confidentiality of position acquired information.

Assists with the implementation and external marketing of approved consumer programs.

Maintains a current working knowledge of community managed care programs, physicians and group practices, SAHS programs and services and community medical resources to recommend appropriate referrals. Functions as a liaison between physician offices and consumers.