Senior Enterprise Customer Success Manager at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Enterprise Customer Success Manager in the United States.

This role sits at the center of enterprise customer relationships, ensuring large-scale clients achieve maximum value, retention, and growth from a complex SaaS platform. You will act as a strategic advisor to enterprise merchants, guiding them through onboarding, adoption, and long-term optimization of solutions that help protect revenue and improve customer trust. Working cross-functionally with Sales, Implementation, Risk, and Product teams, you will help align internal execution with customer business goals. The environment is fast-paced, data-driven, and highly collaborative, requiring both strategic thinking and hands-on account management. You will own a portfolio of high-value accounts where your decisions directly impact customer satisfaction, revenue expansion, and long-term partnerships. This is a high-impact role for someone who thrives in complex enterprise ecosystems and enjoys building trusted executive relationships.

You will oversee the full customer lifecycle for enterprise accounts, ensuring strong adoption, retention, and expansion while acting as the primary strategic partner for your clients.

• Manage a portfolio of enterprise customers, driving adoption, satisfaction, and long-term retention across the entire lifecycle.
• Lead onboarding and implementation coordination, ensuring smooth deployment through cross-functional alignment.
• Identify renewal and expansion opportunities while owning commercial processes, including contract workflows and opportunity management.
• Conduct regular business reviews with executive stakeholders and provide strategic guidance on product usage and best practices.
• Collaborate with internal teams (Sales, Risk, Implementation, Product, Marketing) to resolve issues and optimize customer outcomes.
• Translate customer goals and pain points into actionable strategies that maximize value and strengthen long-term partnerships.
• Develop customer advocacy opportunities and contribute to scaling best practices across the Customer Success organization.

The ideal candidate combines strong enterprise customer management experience with analytical thinking and the ability to drive complex, cross-functional execution.

• 5+ years of experience in Customer Success Management or Account Management within enterprise environments.
• Proven track record of managing large, complex customer portfolios and driving renewals and expansion.
• Strong project management skills with experience leading multiple initiatives across stakeholders.
• Analytical and metrics-driven mindset with the ability to interpret data and guide decision-making.
• Proficiency in tools such as Salesforce, JIRA, Excel, and Google Workspace; familiarity with BI tools like Looker is a plus.
• Excellent communication, negotiation, and executive presentation skills.
• Strong problem-solving abilities with comfort operating in fast-paced, ambiguous environments.
• Experience in e-commerce, payments, fraud prevention, or data-driven SaaS environments is highly valued.

• Competitive base salary depending on U.S. region ($120,000–$135,000 range) plus performance-based bonus and commission opportunities
• Equity/stock options as part of the total compensation package
• Unlimited discretionary time off policy
• Comprehensive health, dental, and vision insurance coverage
• 401(k) retirement plan with employer match
• Paid parental leave (up to 12 weeks)
• Mental health and wellness support, including therapy access for employees and dependents
• Learning and development budget for continuous professional growth
• Flexible spending accounts (FSA), disability, and life insurance coverage
• Hybrid perks including company events and employee engagement initiatives