Repossession and Collections Specialist (with Foreclosure Support) at Texas Heritage National Bank – Daingerfield, Texas

We are on the search for a Repossession & Collections Specialist to join our Community Banking Team! This role is responsible for managing delinquent loan accounts with a focus on consumer and collateralized loans, including auto and equipment loans. This role is responsible for the repossession process, supports foreclosure activities on real-estate secured loans, and works to minimize losses through effective collections and recovery strategies. The position ensures full compliance with applicable regulations and internal Bank policies.

Key Responsibilities:

Collections & Delinquency Management:

• Manage assigned portfolio of delinquent consumer, auto, and/or small business loans
• Contact customers to resolve past-due balances through phone, email, written communication and face-to-face interaction
• Negotiate repayment plans, extensions, and settlements with guidance from executive management
• Maintain detailed and accurate records of all borrower interactions

Repossession Management:

• Initiate and manage repossession of collateral (ie- vehicles, equipment) in accordance with bank policy this includes on-site inspections and in-house repossessions
• Coordinate with repossession agents and third-party vendors- when necessary
• Ensure proper notices are sent timely to the customer
• Track repossession status, condition of collateral, and recovery timelines
• Coordinate post-repossession processes, including:
• Transport and storage
• Valuation and remarketing/sale of collateral
• Deficiency balance calculations

Foreclosure Support:

• Assist with foreclosure processing for real estate-secured loans
• Coordinate with attorneys, trustees, and title companies with guidance from executive management
• Track foreclosure timelines, filings, and required notices
• Ensure documentation is complete and compliant with legal requirements
• Support loss mitigation efforts such as modifications, short sales, or other legal proceedings

Loss Mitigation & Recover

• Evaluate borrower financial situations to recommend appropriate resolution strategies
• Work with internal credit/lending teams on charge-off decisions and recovery efforts
• Monitor and pursue deficiency balances following repossession or foreclosure
• Recommend accounts for legal action when appropriate

Compliance & Risk Management:

• Ensure adherence to all applicable laws and regulations, including:
• Fair Debt Collection Practices Act (FDCPA)
• Uniform Commercial Code Article 9 (UCC – Secured Transactions)
• Real Estate Settlement Procedures Act (RESPA)
• Follow bank policies, audit standards, and regulatory guidance
• Support internal audits and regulatory examinations

Reporting & Documentation:

• Maintain detailed account notes, collateral status, and recovery efforts
• Prepare reports on delinquency, repossession activity, recoveries and losses
• Escalate high-risk or complex accounts to management

Compliance & Risk

• Ensure all repossession, collections and foreclosures follow banking regulations
• Protect the bank from unnecessary risk by adhering to bank procedures and confidentiality guidelines
• Adhere to internal controls, operational procedures, and risk management policies, including security protocols for robbery, fraud, opening/closing processes, cash controls, and teller procedures.
• Ensure compliance with all bank policies and procedures, as well as applicable state and federal banking regulations.

Perform other duties and responsibilities as assigned

Required Experience, Education and Skills:

• High School diploma or equivalent
• Five years (minimum) of collections, repossessions and foreclosure experience
• Highly collaborative team player with the ability to build trust
• Exceptional communication skills and ability to engage with customers and employees
• Integrity, sound judgment, and a commitment to ethical banking

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 50 pounds at times.