Janitorial Operations Manager- Cleveland at Scioto Services – Cleveland, Ohio

Company Overview

Scioto Services, a Marsden Services company, offers comprehensive facility services to clients nationwide. We provide clients with high-quality, professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful within our organization. We believe in our employees. We invest in our employees. A career at Scioto means a career with a company that will support your growth.

Job Skills/Requirements

We are looking for a passionate and dynamic Operations Manager to oversee accounts in the greater Cleveland area. The Operations Manager will be responsible for deploying strategies to maintain a strong customer relationship and increase associate retention by creating a highly engaged workforce with a culture focused on teamwork and safety. This position will be responsible for evening and weekend management, customer engagement, safety, while also identifying opportunities for specials sales in the area.

• Drives Leadership, Engagement, Growth and Safety strategy to leadership and associates

• Manages supervisors to ensure customer expectations and agreed upon KPIs are met.

• Onboards and ensures new associates feel welcomed in their first week and receive adequate training.

• Hires, trains, develops, and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with human resources as appropriate.

• Advises Account Manager on labor issues including safety, security, employee relations, scheduling, training, grievances, etc. Ensures supervisors are adhering to company policy and administering practices in fair and equitable manner.

• Keeps safety a top priority: Provides near miss reporting and drives process improvements by identifying near misses and completing safety audits.

Preferred Qualifications:

• 3+ years of management experience

• Facility service, janitorial or similar service-based/multi-site related experience preferred.

• Experience working with a diverse population.

• Efficient use of Microsoft Word, Excel, PowerPoint, and Microsoft Teams

Hours:

Mon-Fri- 11am-7pm with some Saturdays involved. Hours can also vary with the needs.

Additional Information/Benefits:

Scioto Services is an Equal Opportunity Employer. Scioto does not discriminate against any employee or applicant for employment because of race, age, sex, creed, ancestry, disability, sexual or affectional orientation, marital, or veteran status, color, religion, national origin, status with regard to public assistance or any characteristic protected under federal, state or local law.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, 401K/403b Plan