Program Performance & Improvement Associate at University of Pittsburgh – Pittsburgh, Pennsylvania

Program Performance & Improvement Associate

Educ-Office of the Dean - Pennsylvania-Pittsburgh - (26001483)

We are seeking a professional who offers a strong blend of facilitation skills, collaborative improvement experience, technical assistance expertise, and professional development programming capabilities. The ideal candidate will effectively design and deliver professional learning suited to organizational needs and orchestrate productive, growth-oriented discussions. Key responsibilities include supporting institutional effectiveness among partners by working collaboratively to enhance performance and improvement through targeted strategies within complex educational environments. This role requires experience across educational sectors, with a strong background in program assessment and evaluation, utilizing rigorous, data-driven methodologies to measure impact, inform strategic decision-making, and build organizational capacity.

This individual will actively assist with communication and coordination among internal teams, external partners, and community stakeholders, ensuring alignment of efforts and seamless information flow. Responsibilities encompass supporting partnership activities, such as organizing meetings, coordinating collaborative projects, and gathering stakeholder feedback to inform ongoing program improvements. The candidate will coordinate training sessions and facilitate knowledge sharing, as well as contribute to the development of resources that strengthen the effectiveness of learning initiatives.

The position also involves supporting the creation and use of performance measurement tools, collecting, and organizing program data, conducting data analysis, and assisting in the preparation of performance reports and presentations. Strong report writing skills are essential to ensure clear, precise communication of findings and recommendations to a diverse range of stakeholders. Additional duties include developing and leading workshops, managing ongoing training series, facilitating peer-to-peer knowledge exchange, fostering sustainable communities of practice, overseeing networked improvement initiatives, and providing systems-level coaching to educators and leaders.

Qualifications:

• Strong analytical skills with the ability to interpret data and communicate insights clearly.
• Comfort with spreadsheets, databases, or basic data visualization tools.
• Excellent communication, organization, and problem-solving abilities.
• Ability to collaborate effectively with diverse teams and stakeholders.
• Interest in continuous improvement, learning systems, and operational excellence.

Preferred Qualifications:

• Master’s degree in education, public administration, social sciences, data analytics, or a related field; equivalent experience considered.
• 2-4 years of experience in program support, evaluation, data analysis, or performance improvement.

Job Summary

Develops, implements, conducts, maintains, and coordinates training for multiple research entities, organizations, and other institutions. Contributes to solving complex, high-level issues within multi-disciplinary programs and leads both in-person and online training. Creates and evaluates training performance metrics, implements protocol revisions, and prepares project evaluations.

Essential Functions

This individual will actively assist with communication and coordination among internal teams, external partners, and community stakeholders, ensuring alignment of efforts and seamless information flow. Responsibilities encompass supporting partnership activities, such as organizing meetings, coordinating collaborative projects, and gathering stakeholder feedback to inform ongoing program improvements. The candidate will coordinate training sessions and facilitate knowledge sharing, as well as contribute to the development of resources that strengthen the effectiveness of learning initiatives.

Physical Effort

Mostly sedentary computer/office work, some travel across regional partner sites, must be able to get to various offices across campus when needed. Minimal lifting, pushing, and pulling.

Assignment Category: Full-time regular

Job Classification: Staff.Research Training Coordinator

Job Family: Research

Job Sub Family: Research Program Support

Campus: Pittsburgh

Minimum Education Level Required: Bachelor's Degree

Minimum Years of Experience Required: 2

Will this position accept substitution in lieu of education or experience: Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule: Monday - Friday, 8:30am - 5:00pm

Work Arrangement: Hybrid: Combination of On-Campus and Remote work as determined by the department.

Hiring Range: TBD Based Upon Qualifications

Relocation_Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Required Documents: Resume, Cover Letter

Optional Documents: Not Applicable