HCV Coordinator (Part-Time) at HACD – Danbury, Connecticut

HOUSING CHOICE VOUCHER (HCV) COORDINATOR

Department: Housing Choice Voucher (HCV)

Reports To: HCV Manager

FLSA: Non-Exempt

Salary: $23.11-$25.68/hr

Union Affiliation: Bargaining

Employment Status: Part-time (25 hours, 4 days/week)

Schedule: 7:45 a.m. to 2:00 p.m., Monday-Thursday

POSITION SUMMARY

The Housing Choice Voucher Coordinator is responsible for assisting assigned participants through the Federal (Section 8) and/or State (Rental Assistance Program, RAP) voucher eligibility, issuing, and recertification processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

(The omission of specific statements regarding duties does not exclude them from the position if the work is similar, related, or a logical assignment in association with the position.)

• Conducts all activities associated with the Housing Choice Voucher (HCV) Program, including eligibility determinations, new lease and contract executions, re-certifications, and monitoring participant program compliance.
• Coordinates as necessary with the HQS Inspector to ensure that new inspections, annual inspections, and required follow-up inspections are timely completed.
• Receives and records applications, prepares applicant folder, and determines initial program eligibility.
• Notifies applicant of available subsidy, determines final eligibility, and processes new lease-up documents, records applications, prepares applicant folder and determines initial program eligibility.
• Notifies applicants of a subsidy, determines final eligibility, and processes new lease-up documents.
• Participates in landlord outreach activities as directed by the HCV Manager, provides administrative support to the HCV Manager with required data program reporting, and maintaining management tools and logs.
• Participates in administrative activities, such as but not limited to scheduled staff meeting, report preparation, performance review sessions, court hearings, administrative hearings informational sessions, etc.
  
  

KNOWLEDGE, SKILLS, AND ABILITIES

• Affordable housing experience preferred.
• Sufficient mathematical skills to perform required calculations.
• Excellent customer service through professional written and verbal communication skills.
• Ability to handle high volume of phone calls and emails in a timely manner.
• Must be able to multi-task and stay organized in a fast-paced environment.
• Sophisticated knowledge of and proficiency in basic office software including internet systems, VoIP phones, Microsoft 365 platform and security cameras.
• Ability to use discretion and make independent decisions based on knowledge of the applicable program requirements of HUD, CHFA and Agency policies and procedures.
• Remains current on Agency policies and procedures, and federal, state, and local codes, rules, and regulations as they pertain to job responsibilities.
• Must be able to use personal vehicle to travel between properties as needed.

EDUCATION AND EXPERIENCE

1. High school diploma or GED required.
2. Minimum 3 years’ experience in customer service.
3. Must obtain a certification in HCV Programs within 120 days of employment.
4. Experience working with low-income and or special needs individuals preferred.
5. Knowledge of Public Housing, the Low-Income Housing Tax Credit program or other affordable housing programs a plus.
6. Bilingual ability in Spanish is a plus.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk and hear at normal volumes. The employee is frequently required to use hands or fingers to handle, feel or operate objects or controls. The employee is frequently required to stand, walk, sit; reach with hands and arms. The employee may be required to climb, or balance; and stoop, kneel or crouch. The employee may be required to lift up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Equal Opportunity Employer including disability/veterans

The Housing Authority of the City of Danbury is also a drug-free workplace.