Senior Employment Specialist at Chrysalis Center Inc – Los Angeles, California

Job Summary

The Senior Employment Specialist (Sr. ES) plays a key role in supporting client success, strengthening partner relationships, and ensuring high‑quality center operations. The Sr. ES provides one‑on‑one employment and case management services to help clients get ready for work, secure employment, and retain their jobs.

The ideal candidate demonstrates strong independent judgment, excellent organizational skills, and a commitment to integrating and modeling, emerging best practices in workforce development. This role also contributes to strategic conversations, maintains key partnerships, and provides support to colleagues and the Director.

Essential Duties and responsibilities include, but not limited to:

Client Support, Guidance and Case Management

• Provide day‑to‑day case management for assigned caseloads, including working and non‑working clients.
• Complete orientations, assessments, and individualized employment counseling.
• Assess job readiness and provide referrals to training programs, transitional employment, and supportive services.
• Conduct individualized job‑readiness activities, including resumes, cover letters, practice interviews, job applications, computer tutorials, and job search guidance.
• Facilitate orientations, Job Preparation classes, and employment‑related workshops as needed.
• Maintain and share updated community resources with clients and staff.
• Maintain accurate client records and program data to manage caseloads and generate required reports.
• Document all services, outcomes, next steps, and observations related to skills, job readiness, and growth opportunities in Salesforce.

Client, Colleague, and Partner Relationships

• Collaborate with community partners, government agencies, and referral sources; provide tours and presentations about Chrysalis services.
• Support and help coordinate staff meetings, including scheduling presenters.
• Participate in committees, working groups, and initiatives that support the organization’s Strategic Plan.
• Assist with training staff, volunteers, and interns and provide timely, constructive coaching and feedback.
• Serve as a strategic thought partner to the Director of Client Services, San Fernando Valley.

Program Monitoring and Data Management

• Maintain accurate and timely client data for caseload management and reporting.
• Document services and observations consistently in Salesforce.
• Generate and analyze monthly data reports to ensure accurate program tracking.
• Analyze and report monthly program data as required.

Administrative and Operations Support

• Support urgent client and site needs in the Director’s absence, including de‑escalation, conflict management, and operational coverage.
• Troubleshoot day‑to‑day service needs and capacity challenges.
• Support the Director and Management Team with training and implementation of active case management practices.
• Ensure adherence to all safety protocols and operational procedures.
• Assist with tracking and managing internal resources in collaboration with the Director.

General Duties

• Adhere to all Chrysalis policies and procedures.
• Support the Chrysalis Mission and adhere to the Chrysalis Code of Ethics.
• Other duties as assigned.

Job Skills & Qualifications

• Passion for Chrysalis’ mission.
• Bilingual English/Spanish required with the ability to provide services in both languages.
• 1–2 years of experience in case management or workforce development, required.
• Strong verbal and written communication skills.
• Demonstrated leadership skills and ability to motivate others toward goals.
• Excellent organizational and time‑management skills; able to work and make decisions independently.
• Ability to multitask, prioritize appropriately, and remain flexible.
• Ability to work effectively in a fast‑paced, professional environment.
• Self‑starter with initiative and a “can‑do” attitude.
• Ability to interact with clients, colleagues, and partners with tact, professionalism, and cultural sensitivity.
• Ability to maintain confidentiality and exercise sound discretion.
• Proficiency with internet research, Microsoft Word, Excel, PowerPoint; willingness to learn additional applications. Salesforce/database management experience preferred.
• Willingness to work a flexible schedule based on program needs.
• Willingness to travel to meetings and partner sites (mileage reimbursed).

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. The employee must occasionally lift and/or move up to 25 pounds.

Fair Chance Hiring Statement

Chrysalis is an equal opportunity employer and strongly encourages applications from all qualified individuals who share lived experience with the communities we serve. In particular, Chrysalis welcomes applicants who are formerly incarcerated and/or justice-involved; people who have experienced housing insecurity and/or economic inequity; Black, Indigenous, and people of color; persons with disabilities; ethnic and religious minorities; and members of the LGBTQ+ community.