Lead Interpreter (Full-time, Days) at Rochester Regional Health – ROCHESTER, New York

Job Title: Lead Interpreter
Department: Communication Service
Location: Rochester General Hospital

Hours Per Week: 40 hrs/week
Schedule: Day shift

SUMMARY:

To facilitate communication between health care providers and non-English speaking patients, helping to advocate for their needs at each point along the care continuum. Partner to oversee all training and mentoring for all spoken language Interpreters in partnership the Manager. Support daily scheduling process to ensure the right type of Interpretation support is present at all patient appointments.

RESPONSIBILITIES:

• Interpretation & Patient Support: Provide real-time interpretation for clinical and non-clinical interactions, prioritize and respond to requests (including emergency and on-call needs), and determine appropriate interpretation methods.

• Training & Mentorship: Lead onboarding and training for new spoken language team members, support ongoing mentoring, and ensure readiness for effective interpretation services.

• Cultural Competency & Education: Participate in cultural sensitivity training, serve on related committees, and act as a liaison to support culturally appropriate communication between staff, patients, and families.

• Collaboration & Documentation Support: Coordinate with vendors for document translation services, support community engagement efforts, and contribute to grant projects or culturally focused initiatives.

REQUIRED QUALIFICATIONS:

• Successful completion of Language Skills assessment prior to hire

• 2 years of interpreting experience in a medical setting

PREFERRED QUALIFICATIONS:

• Associates degree

• Professional certification

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $20.00 - $25.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.